Co-op - Service Desk Analyst

3 weeks ago

Brampton, Canada Maple Lodge Farms Full time

Maple Lodge Farms is Canada’s largest independently owned poultry processor. It engages in processing and supplying chicken products in Canada and internationally. It offers bacons, deli chicken meats, sliced packaged meats, fresh seasoned chicken, frozen boxed meats, and wieners. Maple Lodge Farms, Ltd. was founded in 1955 and is based in Brampton, Ontario, Canada.

**Facility Location**:8301 Winston Churchill Blvd, Brampton, ON L6Y 0A2

This position will focus primarily on IT Service Desk and will involve in IT projects in order to the IT team to focus on higher-priority projects and critical issues, enhancing our department's efficiency and effectiveness.

**KEY ACCOUNTABILITIES & ACTIVITIES**
- Level 1 user support
- ZenDesk Tickets - Follow-ups
- Desktop/Laptop setups
- Mobile Phone setups
- Cyber Security Training Campaign - Co-ordination with all stakeholders

**WHAT YOU WILL BRING**
- Knowledge in poultry and meat processing is preferred.
- Must be enrolled in a related program in an accredited post-secondary institution.

**WORKING CONDITIONS**
- Position is primarily office-based working conditions, with ability to go on the plant floor depending on work assignments.; Work hours: Maximum - 40 hours/week - Day shift Monday - Friday 8:00am - 4:30pm or 9:00am - 5:30pm.
- Office-Based Role with Plant Visits: The co-op student will primarily be stationed in the office environment but may be required to visit the plants as needed for hands-on support and project engagement.
- Remote Site Visits (Optional): While there will be opportunities to visit remote sites, this aspect of the role is optional and contingent upon the student’s transportation capabilities.
- Collaborative IT Setting: The co-op student will work in a team-oriented setting that emphasizes collaboration with other IT professionals to address departmental needs and user support requests.
- Dynamic Support Landscape: The student will encounter a diverse range of IT challenges, offering a broad exposure to various tech support scenarios, from hardware troubleshooting to software assistance including cyber security and AI, fostering a comprehensive learning experience.
- In accordance with Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided in all parts of the hiring process. Applicants are required to make their needs known in advance._

**IND2**

**REQUIREMENTS**:
In the 1830s, the May family began raising chickens on a farm outside what is now Brampton, Ontario. They became a pillar of the community, and their proud tradition of hard work, agricultural wisdom, and humble family values inspire and guide us to this day.

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