Onsite -service Desk Tech I

3 days ago


Mississauga, Canada CompuCom Systems, Inc. Full time

Why CompuCom? (Overview):
CompuCom enables our clients to focus on what matters most - their customers and their businesses. To do so, we employ a customer-centric, hard-working, and talented group of people.

**Location**:Downtown, Toronto, ON.

**Shift & Timings**:Friday - Tuesday ( 7:00 -15:30 EST hours /13:30- 22:00 EST hours)

What We Need & What You'll Do (Responsibilities):

- Educate end
- users on highly technical content regardless of level of experience.
- Ability to multitask and stay calm under pressure, dealing with ongoing problems and deadlines
- Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals
- Documents, maintains, upgrades or replaces hardware and software systems.
- Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed
- Determines and recommends which products or services best fit the customers' needs
- Requires at least 1 year of experience in the field or in a related area
- Expert with a variety of the field's concepts, practices, and procedures
- Performs a variety of complicated tasks
- Be able to do hands and eyes on Infrastructure and servers as needed

Who You Are (Qualifications):

- Associate's degree preferred or its equivalent
- Windows OS knowledge (Windows 7, Windows 8.x and Windows 10)
- Microsoft Office 2007 to 2016 and Office 365
- Apple MAC experience - Imaging, AD, OS X, iPhones, Mac Pros, Laptops and Desktops
- Able to support Outlook client
- Able to troubleshoot VPNs
- Able to use SCCM to deploy images to clients' desktops and laptops
- Active Directory knowledge - Create user accounts, Groups and manage GPOs
- Desktop and Laptop hardware knowledge
- Printer hardware knowledge
- Inventory and Asset Management
- Able to use remote tools such as RDP, Team Viewer, Windows Assist, LogMeIn Rescue
- Experience as a Help Desk/Help Desk, IT Support, Support Analyst, Service Desk, or similar Customer Service Agent roles is a plus

CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.


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