Service Desk Tech I

5 months ago


Mississauga, Canada Compucom Full time

Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It We’re looking for a Service Desk Technician to join our team.

**This hours for this role are 8:30pm - 7:00am**

Coordinates, diagnoses, and troubleshoots incoming employee calls. Provides support services to employees and clients with technical problems and information technology issues involving desktop, laptop, or network services from local personnel or from employees using network remote access. Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel. Provides case status updates to management and end-users. Supports and maintains effective relationships with users. Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support. Responsible for advising and assisting users in solving problems related to hardware, software, networks, and peripherals using available technology.

Primary/Key Responsibilities
- Provides timely resolution of problems or escalation on behalf of the customer and ensures their satisfaction
- Proper Documentation of tickets
- Escalate complex tickets and ensure closure (follow up)
- Monitoring and following up on tickets in the ITSM platform
- Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support
- Associates degree preferred, or technical training
- Technical Training, IT, Other relevant fields
- Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required.
- Experience with multi-platform Windows O/S required
- IT Service desk / Call Center environment experienceExperience using ITSM Ticketing tools (e.g., Service Now, Remedy) to manage and track incidents
- Active Directory and Exchange experience
- A+ certification


  • Service Desk Tech I

    5 months ago


    Mississauga, Canada CompuCom Systems Inc Full time

    Overview ) Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We’re...

  • Service Desk Tech I

    5 months ago


    Mississauga, Canada Compucom Full time

    Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We’re looking for a...

  • Service Desk Tech I

    5 months ago


    Mississauga, Canada CompuCom Systems, Inc. Full time

    Why Compucom? (Overview): Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It!...


  • Mississauga, Canada CompuCom Systems, Inc. Full time

    Why Compucom? (Overview): Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It!...


  • Mississauga, Canada CompuCom Systems, Inc. Full time

    Why Compucom? (Overview): What We Need & What You'll Do (Responsibilities): - Communicates with customers at all levels of technical and non-technical skills sets - Support for PCs, laptops, printers, cell phones, and tablets etc. Who You Are (Qualifications): - **MUST be conversationally fluent in French and English**: - 1-2 years of related work...

  • Help Desk Resource

    6 months ago


    Mississauga, Canada I & J Contracting Inc. Full time

    Our Client is looking to take on multiple Help Desk resources to help hands on in resolving issues and organizing equipment for various team members and employees. *They will be required to go into the office 2-3 times a week primarily for the purpose of receiving or issuing equipment etc. No one works in the office so they will be the only person in the...


  • Mississauga, Canada CompuCom Systems, Inc. Full time

    Why Compucom? (Overview): Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It!...


  • Mississauga, Ontario, Canada SAMSUNG Full time

    Job SummarySamsung Electronics Canada is seeking a highly skilled Senior Director I, Product Management, Tech Ops and Content and Services to join our team. This individual will be responsible for executing product strategy and management across all Smartphones, New Computing and Mobile Enhancement products, and supporting the sales teams by leveraging...


  • Mississauga, Ontario, Canada Traffic Tech Full time

    DescriptionWho We Are: Traffic Tech is a leading logistics company that offers progressive & efficient solutions for moving freight by land, sea, and air. With offices throughout the United States, Canada, Mexico, Europe, and China, our company fosters a healthy and accessible work environment.Cybersecurity Operations Analyst (Intermediate)Job...


  • Mississauga, Ontario, Canada SAMSUNG Full time

    Job SummarySamsung Electronics Canada is seeking a highly skilled Senior Director I, Product Management, Tech Ops and Content and Services to join our team. This individual will be responsible for executing product strategy and management across all Smartphones, New Computing and Mobile Enhancement products, and supporting the sales teams by leveraging...


  • Mississauga, Ontario, Canada MBI I.T. Services Full time

    Help Desk Technician Job DescriptionWe are seeking a highly skilled and motivated Help Desk Technician to join our team at MBI I.T. Services. As a Help Desk Technician, you will be responsible for providing technical support and assistance to our clients, ensuring that their IT needs are met in a timely and efficient manner.Key Responsibilities:Provide...


  • Mississauga, Ontario, Canada MBI I.T. Services Full time

    Help Desk Technician Job DescriptionWe are seeking a highly skilled and motivated Help Desk Technician to join our team at MBI I.T. Services. As a Help Desk Technician, you will be responsible for providing technical support and assistance to our clients, ensuring that their IT needs are met in a timely and efficient manner.Key Responsibilities:Provide...


  • Mississauga, Canada CONMED Full time

    The **IT Tech 1 Support Specialist** position is a key member in a Global IT support team in which they support the day-to-day activities of users, perform system maintenance, documentation of systems, and deployment of IT solutions. **Duties & Responsibilities**: - To take ownership of issues by carrying out problem analysis to implement temporary or...


  • Mississauga, Canada Trapeze Group Limited Full time

    Job Summary: The Service Desk Analyst's role is to ensure proper equipment and software operation such that end users can accomplish their daily business tasks. **Job Description**: **Responsibilities**: - Clearly document all pertinent end user identification information, problem details, troubleshooting steps and final resolution. - Prioritize incoming...

  • Service Desk Analyst

    2 months ago


    Mississauga, Canada Konica Minolta Business Solutions, U.S.A., Inc. Full time

    Overview: We are looking for a Service Desk Analyst to join our dynamic and highly collaborative team. As a Service Desk Analyst, you will be responsible for providing front-line support over the phone for hardware and software related issues or remote assistance, performing root cause analysis for end user and server-related problems, monitoring client IT...

  • Service Desk Analyst

    7 months ago


    Mississauga, Canada Peel Regional Police Full time

    The Service Desk Analyst role is part of a customer service-oriented team and is the primary contact for users regarding technical support. Duties may include:Responding to customer requests in a prompt, efficient and professional manner.Responding to reports of technology incidents, service requests and how-to inquiries.Recording and tracking incidents,...


  • Mississauga, Canada Welbilt Full time

    Provides technical support on incoming inquiries from Customers, Sales, and Service Techs and service agencies, regarding service and repair issues with supported equipment in the field. Working under close supervision, reviews and approves or denies warranty claims submitted into the CPS system by the Welbilt service network. Major accountability: - Work...


  • Mississauga, Ontario, Canada SAMSUNG Full time

    Job SummarySamsung Electronics Canada is seeking a highly skilled Senior Director I, Product Management, Tech Ops and Content and Services to join our Mobility (MX) Division. This individual will be responsible for executing product strategy and management across all Smartphones, New Computing and Mobile Enhancement products, as well as supporting the sales...


  • Mississauga, Canada CompuCom Systems, Inc. Full time

    Why Compucom? (Overview): Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It!...


  • Mississauga, Ontario, Canada SAMSUNG Full time

    Job SummarySamsung Electronics Canada is seeking a highly skilled Senior Director I, Product Management, Tech Ops and Content and Services to join our team. This individual will be responsible for executing product strategy and management across all Smartphones, New Computing and Mobile Enhancement products, as well as supporting the sales teams by...