Bilingual Product Support Representative

2 weeks ago

Montréal, Canada UKG (Ultimate Kronos Group) Full time

**Description & Qualifications**:
Description

As a Product Support Representative in Customer Success, you will be an integral part of our high performing team that provides world class support to our growing customer base utilizing our People Analytics tool. Your work will play a key role in providing timely solutions to our customers’ reporting needs by using a consultative and troubleshooting approach.
Primary/Essential Duties and Key Responsibilities:

- Manage case queues and establish case priorities in accordance with client service level agreements
- Diligently diagnose, troubleshoot, and use internal/external resources to recommend resolutions
- Educate and train customers on resolution best practices and workarounds to create self-sufficiency
- Accurately document case activity and follow through with commitments
- Collaborate with internal partners to expedite and champion customer needs

**Qualifications**:
Required Qualifications:

- Bilingual
- English and French speaking
- Bachelor’s Degree or equivalent work experience
- 2+ years’ experience in a fast-paced customer service/troubleshooting environment
- Excellent writing and verbal communication skills
- Strong problem solving and analytical skills
- Exceptional technical skills and proficiency in MS Office

Preferred Qualifications:

- Cognos Product Certification
- Experience working directly in a Payroll and/or Human Resource environment
- UKG Pro HRMS Payroll Software Knowledge
- Programming
- Coding

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired?

EEO Statement

**Equal Opportunity Employer**

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

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