E-mobility Service Support Specialist

3 weeks ago

Quebec City, Canada ABB Full time

**E-Mobility Service Support Specialist**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
ABB E-mobility is a world leader in EV charging technology with a strong R&D pipeline and an unparalleled global reach. With our robust product portfolio of innovative holistic solutions - from grid to charge point and domestic installations to large fleet depots - we are actively enabling the future of e-mobility, not just predicting it. The exciting developments within this sector perfectly align with our Mission to Zero initiative, aiming to support cleaner and greener communities for all. This position is to commission and support the Residential/Commercial AC power Vehicle Chargers.

**Your responsibilities**:

- Reviews specifications, technical manual requirements, time required for office support and training required by the customer
- Handles post commissioning warranty activities
- Performs field assignments to solve customers’ operational problems, optimize the performance of their equipment and commission new equipment
- Works with Customer on field related problems
- Reviews, interprets and comments on technical specifications
- Recommends technical strategy and resolve technical problems
- Performs technical product support and key processes
- Performs field activities, including testing, inspections and site visits
- Maintains awareness of technical and market trends
- Participates in department administration
- Follows scheduling and administrative procedures
- Participates in technical training
- Participates in technical presentations
- Participates and follows Safety procedures and promotes a Safety environment

**Your background**:

- Bachelors of Engineering
- 2 years minimum of service experience in power generation, protection, transmission, distribution, power electronics, drives etc
- Ability to formulate solutions to technical problems, and assist on technical quotations and reports
- Able and willing to be called for Customer emergency situations and scheduled service calls requiring unsupervised work at customer sites
- Strong verbal and written communication skills French & English written and oral
- Strong interpersonal skills with customers and co-workers is extremely important
- Safety minded and proven safe work record
- Self-motivated and ability to work in a team environment as well as autonomously (as required)
- Strong computer skills : MS Office Suite, Linux environment would be an asset
- See problems as a challenge and be able to find solutions through research, peer networking and Centre of Excellence networking
- Must have valid driving license permit

**Benefits**:

- Retirement plan
- Healthcare plan
- Accident insurance
- Wellbeing program

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