Quality Assurance Manager

7 months ago

Burlington, Canada LIV Communities Full time

LIV Communities is a home building and land development company operating out of a head office in Burlington. LIV Communities is a company that has a reputation for excellence, quality, and service. It is staffed by highly qualified people who are hard-working, team-oriented, and focused on getting the results needed to make LIV Communities successful.

The role of the Quality Assurance Manager is to schedule and manage completion of Pre-Delivery Inspections for all of LIV Communities’ sites. This includes responding to purchasers’ needs and ensuring home readiness prior to delivery. This position ensures compliance to all company policies and procedures, as well as any Tarion or other government regulations as it pertains to new home construction.

**Head of Quality Assurance Representative Duties**
- Lead and develop a high-performance team consisting of PDI representatives and Service Technicians
- Manage and organize the PDI schedule along with the Site Finishing Super
- Schedule PDI’s (Pre-Delivery Inspections) with homeowners
- Ensure all extras and upgrades are in the home by verifying against paperwork
- Conduct home QA inspections prior to Pre-Delivery Inspection for home readiness
- Update, track, control and maintain organized PDI documents and files; upload all necessary Tarion documents to the Tarion Builder Portal and shared folders
- Review, track trends and quality control issues; escalate where necessary
- Work with the Site Finishing Super to ensure all PDI items are resolved and sign-offs have been obtained
- Effectively and positively communicate and report progress and trade intervention requirements to Site Finishing Super and Service Manager
- Assist other team members when required in the interest of homeowners
- Review work orders on a proactive and daily basis
- Advise of process to assign work to trade partners
- Manage trade contractors during trade service appointments and site visits
- Obtaining homeowners signature on completed items for PDI sign-off’s
- Develop a constructive and helpful working relationship with homeowners
- Ability to manage conflict by taking a proactive and professional approach to ensure conflict resolution
- *Responsibilities and essential functions may be modified at any time depending on business needs_

**Customer Service Duties**
- Greet all homeowners and celebrate their new home
- Respond accurately and quickly to homeowner inquiries and assist with the resolution process if needed; follow up to ensure a resolution has been met
- Follow communication procedures, guidelines and policies
- Go above and beyond to engage homeowners leading up to and during their PDI

**Requirements**:

- Proven ability to deliver exceptional customer service
- Ability to work independently or in a team setting; ability to be professional
- Must possess excellent written and verbal communication skills
- 3-5 years previous experience in the home construction service industry preferred; along with a working knowledge of the home construction process
- Knowledge of Tarion (Construction Performance Guidelines) and general OBC requirements
- Demonstrate ability to manage conflict and convey solutions for problem resolution
- Ability to adapt to critical incidents, problem solve, and maintain multiple priorities without compromising the quality of work
- Recognized ability to work under pressure, handle stressful situations and maintain flexibility
- Computer knowledge an asset; Excel, Word, Outlook, and Builder Lynx
- Comfortable in the use of technology (smartphones, tablets, or computers) to record, review and communicate information related to deficiency lists and communicate with service coordinator(s)

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Vision care

Schedule:

- Monday to Friday

**Education**:

- DCS / DEC (preferred)

**Experience**:

- home construction service: 3 years (preferred)

Work Location: In person

  • Manager of Quality Assurance

    7 months ago

    Burlington, Canada Walker Industries Full time

    **About Walker** Walker Industries, a fifth-generation, family-owned company founded in 1887, operates from its base in the Niagara Region with facilities across Canada and the United States. We employ more than 1,200 people in environmental waste management and recovery, renewable energy, paving and construction, aggregates, and emulsions...

  • Manager of Quality Assurance

    7 months ago

    Burlington, Canada Walker Industries Full time

    We are looking for a **Manager of Quality Assurance & Quality Control **at our **Walker Emulsions Division Production Facility - Burlington, ON **location. **MANAGER OF QUALITY ASSURANCE & QUALITY CONTROL** Reporting directly to the Manager of Innovation and Research & Development, you will oversee, manage, and direct the quality assurance and quality...

  • Quality Assurance Manager

    7 months ago

    Burlington, Canada Norclay Manufacturing Full time

    Norclay is a growing and dynamic company that is expanding its operations. If you are a positive, hard-working individual who wants to be part of a company with a supportive and high-performing culture, then this opportunity may be for you! **Duties and Responsibilities**: Oversee the Quality Management System (QMS), including: - Creation, implementation,...

  • Quality Assurance and Quality Control Technician

    2 days ago

    Burlington, Canada Walker Industries Full time

    **About Walker** Walker Industries, a fifth-generation, family-owned company founded in 1887, operates from its base in the Niagara Region with facilities across Canada and the United States. We employ more than 1,200 people in environmental waste management and recovery, renewable energy, paving and construction, aggregates, and emulsions...

  • Quality Assurance Specialist

    3 months ago

    Burlington, Canada MaxPeopleHR Full time

    Working for a global supplier of Oleochemicals and Derivatives, focused on the market segments Food, Cosmetics, and Pharmaceuticals. The Quality Assurance Specialist is responsible for ensuring that Chemsynergy Inc. (“the Company” or “Chemsynergy”)’s procedures and protocol comply with local, federal, and global regulatory and quality standards....

  • Quality Assurance Technician

    7 months ago

    Burlington, Canada Sofina Foods Inc Full time

    **Position Summary**: Reporting to the Senior Manager, Quality Assurance, this position is responsible for performing various functions within the QA Department including auditing, writing procedures, monitoring, verification, validation of the HACCP System and BRC system, data entry and design of forms and interfaces. **Key Accountabilities**: -...

  • Junior Quality Assurance Technician

    4 days ago

    Burlington, Canada Nutem Custom Manufacturing Full time

    At NUTEM, we strive to make sure that all our customers, big and small, can have a product produced that is of the highest quality and meets their everyday need. NUTEM is a best-in-class manufacturer of home care and personal care products. we constantly strive to not only offer the best manufacturing solution, but also, to ensure we reduce our impact on the...

  • Quality Assurance Supervisor

    7 hours ago

    Burlington, Canada Dawn Foods Full time

    Dawn Foods is a global leader in bakery manufacturing and ingredients distribution. As the partner of choice for inspiring bakery success, we help customers grow their business through meaningful partnerships, research-driven insights and innovations, and products and expertise they can depend on. As a family-owned company, our commitments to our people,...

  • Quality Assurance Specialist

    1 day ago

    Burlington, Canada Celeros Flow Technology Full time

    For over 140 years our products have helped ensure the safe, reliable operations of key industries. With a passion for precision and partnership, Celeros Flow Technology (“Celeros FT”) continues this heritage of high performance and dependability, providing mission critical, sustainable flow control solutions for our customers around the globe.JOB...

  • Quality Assurance Specialist

    1 day ago

    Burlington, Canada Celeros Flow Technology Full time

    For over 140 years our products have helped ensure the safe, reliable operations of key industries. With a passion for precision and partnership, Celeros Flow Technology (“Celeros FT”) continues this heritage of high performance and dependability, providing mission critical, sustainable flow control solutions for our customers around the globe. JOB...

  • Quality Assurance Specialist

    2 days ago

    Burlington, Canada Celeros Flow Technology Full time

    For over 140 years our products have helped ensure the safe, reliable operations of key industries. With a passion for precision and partnership, Celeros Flow Technology (“Celeros FT”) continues this heritage of high performance and dependability, providing mission critical, sustainable flow control solutions for our customers around the globe.JOB...

  • Sustainable Quality Assurance Expert

    4 weeks ago

    Burlington, Ontario, Canada Vicwest Building Products Full time

    Job OverviewVicwest Building Products is seeking a talented Sustainable Quality Assurance Expert to join our team in Burlington. This is an exciting opportunity to contribute to our mission of innovation and sustainability in the building envelope solutions market.The successful candidate will have 3 years' experience in a Quality Management System function,...

  • Night Shift

    7 months ago

    Burlington, Canada Nutem Custom Manufacturing Full time

    At NUTEM, we strive to make sure that all our customers, big and small, can have a product produced that is of the highest quality and meets their everyday need. NUTEM is a best-in-class manufacturer of home care and personal care products. we constantly strive to not only offer the best manufacturing solution, but also, to ensure we reduce our impact on the...

  • Quality Assurance Production Coordinator

    2 days ago

    Burlington, Canada HUNTER AMENITIES INT. Full time

    Hunter Amenities is one of the world’s largest manufacturers of Guest Amenities with 40 years of experience in the global market. We are a highly entrepreneurial, professional, and driven organization that believes in teamwork, professional ethics, and outstanding service. Hunter is proud to be a Platinum level member of the “Best Managed Companies”...

  • Industrial Quality Assurance Specialist

    4 days ago

    Burlington, Ontario, Canada Krka Power Inc. Full time

    Job DescriptionWe are seeking a highly skilled Industrial Quality Assurance Specialist to join our team at Krka Power Inc.About the Role:To carry out work study and develop production, inventory, and quality assurance programsInspect processes and oversee production, set machine or equipment controlsDesign plant layouts and production facilities, conduct...

  • Quality Assurance Coordinator

    6 days ago

    Burlington, Canada Adi Development Group Full time

    Adi Development Group is looking for a Quality Coordinator to join our growing team working on our landmark developments in Burlington. If you strive for excellence and enjoy working in a dynamic team environment, this role is for you! We're looking for driven individuals who want to build their career in the construction industry. **What You'll Be...

  • Quality Assurance Specialist

    2 months ago

    Burlington, Canada Celeros Flow Technology Full time

    **For over 140 years our products have helped ensure the safe, reliable operations of key industries. With a passion for precision and partnership, Celeros Flow Technology (“Celeros FT”) continues this heritage of high performance and dependability, providing mission critical, sustainable flow control solutions for our customers around the...

  • Quality Manager

    7 months ago

    Burlington, Canada Bronte Construction Full time

    **Who We Are**: At Bronte Construction, we merge innovation with expertise to deliver quality construction projects with an ingrained environmental focus. We're proud to enhance communities, considering the impact for future generations. Our team upholds the Foundation Principles of Safety, Balance, Culture, Quality, and Character. With a workforce...

  • Junior Quality Assurance Technician

    7 months ago

    Burlington, Canada Nutem Custom Manufacturing Full time

    At NUTEM, we strive to make sure that all our customers, big and small, can have a product produced that is of the highest quality and meets their everyday need. NUTEM is a best-in-class manufacturer of home care and personal care products. we constantly strive to not only offer the best manufacturing solution, but also, to ensure we reduce our impact on the...

  • Quality Assurance Specialist

    7 months ago

    Burlington, Canada W Electric Canada Inc Full time

    At Westinghouse, innovation is in our DNA. We are creative. We think differently. We reimagine the possible across the nuclear industry every day. We continuously work towards providing cutting-edge products and services that are not only needed for today, but for our tomorrow. Focused on our customers’ success, Westinghouse is committed to delivering...