Manager, Business Operations

7 months ago

Toronto, Canada Salesforce Full time

Job Category

Development & Strategy

Job Details

**About Salesforce**

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place.

**Overview of the Role**
We are looking for a Manager, Business Operations to help drive large-scale impact and transform our business and technology processes. You will partner and work directly with cross-functional organizations company-wide including our product, engineering and leadership teams, our Business Technology teams, business partners groups to design and implement the processes and systems design to transform the way we do business. You’ll use your knowledge and skills to define and drive execution of key initiatives & communicate business impact. Your ability to measure and action on data will be an essential aspect of the role. Your experience will bring a strong sense of forward looking vision, clear judgment in managing risk, driving deliverables and making adjustments when needed to stay on track as we align operational processes to our GTM strategy

**Responsibilities**
- Lead: functional business and design requirements. Deliver with radical transparency. Be the “Go To” in leadership, transparency and visibility for the program.
- Drive: people across multiple teams to stay focused and moving forward on strategic goals while you aggressively manage dependencies and remove obstacles that stand in between.
- See: around corners and anticipate risks. Find and resolve the issues before they become blockers.
- Partner: drive healthy relationships with diverse business, technical & non-technical roles spanning all organizational levels. Leverage your relationships to ensure innovative business and technical product solutions.
- Influence: a diverse set of stakeholders with your excellent relationships, commitment to driving good decisions.
- Innovate: and contribute to the evolution of our advancing Technology strategy across the company.
- Be: a catalyst for change and challenge others in the organization to change.

**Experience/Skills Required**
- Execute the strategic roadmaps, aligning with organizational objectives and priorities.
- Ability to collaborate, implement and manage performance and expectations within a cross-functional, matrix management environment.
- Ability to put sophisticated processes into clear recommendations, use data to generate insights and recommendations.
- Build and manage repeatable and scalable enablement programs and strategies for your audiences.
- Work together with Leadership to drive enablement material for our internal and external audiences.
- Proven track record of successfully delivering multiple programs simultaneously, building appropriate relationships, processes and tools.
- Outstanding organizational, communication, interpersonal, relationship building skills conducive to collaboration; able to work well in a cross-functional, matrix management environment.
- Strong aptitude to pick up new technologies and methodologies.
- Energetic self-starter passionate about professional integrity and excellence with a positive attitude and contagious enthusiasm.
- Excellent problem solving skills with a history of hands-on, detailed orientation.
- Thrive in a dynamic, fast-paced, environment where you must take on multiple responsibilities and do what it takes to get things done.
- Knowledge of common PM tools (Smartsheets, PowerPoint, Excel, Word, Google docs, Lucid charts or other process documentation software).
- Exhibit curiosity, vision, business judgment, flexibility, understanding of the business, and ability to drive quality cross-functional deliverables.
- Desire to partner with technology and business teams to define strategy and requirements, scope, and shepherd initiatives. *LI-Y

Accommodations

Posting Statement

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. 

Salesforce welcomes all.

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