Cannabis Customer Service Representative

1 month ago

Brantford, Canada Cannabis Supply Company Full time

**Basic Function**:
Under the direction of the Store Manager, the main role of this position is to provide a superior customer service experience to every person that enters the store. You will be responsible for greeting each customer, inquiring about their needs, providing the education they require to make a well-informed purchase. The expectation is that every customer will be 100% satisfied, guaranteed to return. This position may rotate from floor to checkout, therefore accurate entry of orders into the POS system, dispensing change and receipts and balancing the till at the end of the shift is required.

**Responsibilities & Tasks**:
1. Develop and maintain strong customer service skills.

2. Maintain up to date knowledge of all products being sold in the store so that you can educate customers on cannabis products and accurately relay information.

3. Maintain confidentiality and privacy of company business and customer information.

4. Double check every order for accuracy with the customer.

5. Navigate the POS system, provide accurate change and receipts and balance till.

6. Sign in and out of shift to ensure proper reconciliation of hours.

7. Comply with all company policies and procedures, code of conduct and government legislations.

8. Promote the safe use of cannabis.

9. Contribute to the cleanliness of store by assisting with shift cleaning tasks.

10. Maintain a healthy and safe workplace at all times or take corrective action.

11. Work co-operatively with others in a team orientated approach.

12. Participates in training and professional development as required.

13. Represent the company in a professional manner at all times.

14. Participates in team meetings.

15. Participates in monthly meeting with supervisor.

16. Communicate in a professional manner at all times.

17. Utilize the problem solving model to address any conflicts that may arise.

18. Remain abreast on all internal communication forums.

**VALID CANNSELL AND CRIMINAL BACKGROUND CHECK REQUIRED BEFORE START DATE.

**Job Types**: Part-time, Permanent

Pay: $17.20 per hour

Expected hours: 20 - 30 per week

Additional pay:

- Tips

**Benefits**:

- Company events
- On-site parking
- Store discount

Schedule:

- 4 hour shift
- 8 hour shift
- Monday to Friday
- Weekends as needed

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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