Collections and Credit Specialist

1 month ago

Richmond, Canada Arrow Speed Controls Ltd. Full time

We are seeking a motivated and energetic individual to join our team of professionals as a Collections and Credit Specialist.

**What the position will be doing**:

- Responsible for resolving internal and external account queries, the Collections Specialist is expected to monitor client accounts and notify clients when payments become overdue. Overall responsibility for the collection of accounts receivables lies with the Collections Specialist. Typical duties include:

- Monitoring and maintaining up-to-date records for customer accounts and reviewing accounts in arrears to ensure appropriate actions are taken
- Properly document collections efforts and communication with customers
- Professional handling of customer inquiries, including providing detailed customer reconciliations and statements as required, resolving payment disputes, and processing payments and refunds
- Tracing and locating debtors to make payment arrangements
- Recommending further action or discontinuation of service on occasions where payment is not forthcoming - including liaising with the Sales department, as necessary
- Attend bi-weekly meetings to update the progress of the collections
- Working with internal parties, such as the sales department to run reports and provide invoices
- Preparing reports related to Collections and Accounts Receivables
- Set up clear guidelines for collections processes
- Work with Collections Agencies, as required
- Other accounting duties, as required

**What we need from you**:

- Minimum 1-3 years of experience
- Proven ability to practice effective customer service techniques, yet to be professionally assertive, as necessary
- Experience working in an ERP system
- Oracle NetSuite experience is considered an asset
- Strong understanding of Collections workflows
- Strong computer skills including Microsoft Office Suite (Outlook, Word, and Excel)
- Strong administrative and organizational skills with ability to adjust and respond professionally to changing priorities and ad-hoc issues
- Strong interpersonal and communication skills (both written as well as verbal) with the ability to communicate with all levels of the organization in a professional and competent manner
- Able to adapt to change and learn new processes as the business evolves/develops
- Proven ability to multi-task, work well under pressure, handle high volumes, and prioritize workload to meet deadlines
- Team player with positive attitude who takes initiative and has a strong work ethic

**What we will give to you**:

- Competitive salary, experience dependent
- Education and training funding opportunities
- Social functions with team
- Paid time off for personal wellness
- Opportunities to move up with your career with Arrow

Arrow Speed Controls is committed to a diverse and inclusive workplace. Arrow is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.

**Benefits**:

- Extended health care
- Vision care
- Dental care
- Paid time off
- On-site parking
- Company events

**Job Types**: Full-time, Permanent

Work Location: In person

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