Credit & Collections Specialist

3 weeks ago

Richmond, Canada Versacold Full time

VersaCold is a food-first supply chain company with one of North America’s largest cold chain networks. We're dedicated to ensuring the safety, quality and freshness of the food families eat. With 65 years of experience, we collaborate as entrusted partners to maintain cold chain integrity and deliver customized solutions to complex business challenges. The foundation of our culture is based upon The VersaCold Way demonstrating our commitment to health and safety, integrity, innovation, performance and collaboration.

We are a growing organization and currently looking for a passionate and motivated **Credit & Collections Specialist **to join our winning team.

**Employment Type**: Full Time

**Shift**:Monday to Friday - 8 am to 4:30 pm

**Reports To**: Supervisor, Credit & Collections

**Office/Facility**: Richmond, BC

***

The Credit & Collections Specialist is a key member of the Customer Financial Services team. This role provides a variety of accounts receivable functions. Key duties will include the timely collection of accounts while maintaining superior customer relationships, as well as credit checks and customer setup. The role is responsible for meeting collection goals, conducting and documenting timely and effective collection activities, following up on accounts in various stages of arrears, and minimizing DSO. This position is also responsible for identifying risky accounts and scheduling follow ups for payment arrangements.

**KEY RESPONSIBILITIES**
- Partnering with customers to develop relationships and provide a superior level of service.
- Confirming payment schedules and amounts or determining reasons for slow or short payments to ensure collection of outstanding invoiced amounts.
- Reconciling customer accounts and making follow-up calls to identify and solve any payment issues.
- Liaising with site managers and other internal departments on collection efforts and providing relevant reports.
- Providing updates on key accounts as needed.
- Distributing account statements to clients on a weekly/monthly basis.
- Maintaining comprehensive collection notes on all customer contact and documenting files regarding outstanding issues.
- Preparing write-off reports for approval.
- Requesting credit reports on an as needed basis to determine or update credit limits on client accounts.

**KEY REQUIREMENTS**
- Post-secondary completion in a related field and/or advanced accounting and business courses.
- Proven experience providing a high level of customer service both internally and externally in a positive and professional manner.
- Intermediate or advanced Excel skills required. Proficiency in Microsoft Word and Outlook.
- Experience using Epicor, Truckmate and Word an asset.
- Experience in a similar industry would be an asset (i.e. warehousing, 3rd party logistics, and transportation).
- Working knowledge of French, written and verbal, an asset.
- Solid communication skills - both verbal and written; ability to communicate effectively throughout all levels of the organization.
- Strong organizational and time management skills and the ability to work in a fast paced, high volume environment.

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