Call Center Agent

3 days ago

Montréal, Canada Johnson Controls Full time

The Call Center Agent - Bilingual is responsible for handling all incoming alarm signal activities and taking appropriate action per instruction. Including video surveillance and monitoring of security equipment on-site at military facilities. The associate will also make outbound calls in order to dispatch Police/Fire Departments regarding alarm activities while following standard operating procedures. This role requires heavy phone work as well as taking verbal instructions, typing, reading, speaking and writing.

**How you will do it**:

- Resolve operational, customer service and/or employee issues.
- Operate all call center equipment and peripheral equipment.
- Promote a positive customer service atmosphere.
- Initiate necessary action when irregular signals are received or trouble develops.
- Work with outside repair technicians, guards, etc. to ensure that signals are received properly and that circuits and signaling devices are restored to normal operation.
- Notify appropriate authorities and customers if alarm signal is received.
- Must be able to adhere to standard operating procedures and special instructions.
- Respond quickly and precisely to incoming phone calls.
- Document all alarm activity and subscriber phone calls via PC and activity reports.
- Other duties as assigned.

**What we look for**

**_ Required:_**
- High School Diploma or GED
- Bilingual French and English
- At least one year of customer service experience; in a call center environment preferred.
- ** Ability to work On-Site in our Montreal location**:

- ** Able to work flexible shifts including nights & weekends**

**_ Preferred:_**
- Associates or Bachelor’s Degree
- Law enforcement, emergency dispatching, or criminal justice background
- Experience working with DoD Masterminds software
- Professional communication skills, both written and verbal.
- Intermediate computer knowledge including Microsoft Windows.
- Able to multi-task in a fast-paced work environment.
- Comfortable handling potential emergency situations.
- Able to type a minimum of 25 words per minute.
- Strong organizational skills, ability to multi-task, and detail orientation.
- Successful completion of training module (minimum 80% accuracy).

  • Call Center Agent

    7 hours ago

    Montréal, Canada Ecole des Ponts Business School Full time

    **Job Details** The Call Center Agent - Bilingual is responsible for handling all incoming alarm signal activities and taking appropriate action per instruction. Including video surveillance and monitoring of security equipment on-site at military facilities. The associate will also make outbound calls in order to dispatch Police/Fire Departments regarding...

  • Call Center Agent

    7 months ago

    Montréal, Canada Market Pulse Full time

    **Call Center Agent** Market Pulse - Montréal, QC **English **and **Bilingual (English and French) W**ork from Home Telephone Interviewers required. We do not do sales, collections or soliciting. **What’s unique in working with us?** **. **Comprehensive online paid training program with support to prepare you for the role - Flexible schedule, we...

  • Call Center Agent

    2 days ago

    Montréal, Canada Market Pulse Full time

    **Call Center Agent** Market Pulse - Montréal, QC **English **and **Bilingual (English and French) W**ork from Home Telephone Interviewers required. We do not do sales, collections or soliciting. **What’s unique in working with us?** **. **Comprehensive online paid training program with support to prepare you for the role - Flexible schedule, we...

  • Call Center Agent

    24 hours ago

    Montréal, Canada Market Pulse Full time

    **Call Center Agent** Market Pulse - Montréal, QC **English **and **Bilingual (English and French) W**ork from Home Telephone Interviewers required. We do not do sales, collections or soliciting. **What’s unique in working with us?** **. **Comprehensive online paid training program with support to prepare you for the role - Flexible schedule, we...

  • Collections Agent

    7 hours ago

    Montréal, Canada RCN Call Center Services Full time

    We’re looking for an enthusiastic Customer service agent who believes in great customer support and is passionate, driven and eager to learn new things. You will be part of a team that take care of first-party collection accounts and loves challenges. With your detail-oriented approach to work, we know you will bring your ideas forward to improve the...

  • Call Center Agent

    4 days ago

    Montréal, Canada Johnson Controls Full time

    The Call Center Agent - Bilingual is responsible for handling all incoming alarm signal activities and taking appropriate action per instruction. Including video surveillance and monitoring of security equipment on-site at military facilities. The associate will also make outbound calls in order to dispatch Police/Fire Departments regarding alarm activities...

  • Call Center Agent

    2 days ago

    Montréal, Canada Johnson Controls Full time

    The Call Center Agent - Bilingual is responsible for handling all incoming alarm signal activities and taking appropriate action per instruction. Including video surveillance and monitoring of security equipment on-site at military facilities. The associate will also make outbound calls in order to dispatch Police/Fire Departments regarding alarm activities...

  • Agent de Centre D'appel

    3 days ago

    Montréal, Canada Double Pizza Full time

    **CECI N'EST PAS UN POSTE DE TÉLÉTRAVAIL. THIS IS NOT A REMOTE POSITION.** Double Pizza recherche des agents pour notre centre d'appel. Nous avons besoin des agents pour le shift de nuit (à partir de 16h), 3-5 shifts par semaine. 20-30 heures par semaine. Les agents travailleront à notre bureau, situé à Saint-Laurent, QC. **_Vaccination COVID-19 est...

  • Agent de Centre D'appel

    7 months ago

    Montréal, Canada Double Pizza Full time

    **CECI N'EST PAS UN POSTE DE TÉLÉTRAVAIL. THIS IS NOT A REMOTE POSITION.** Double Pizza recherche des agents pour notre centre d'appel. Nous avons besoin des agents pour le shift de nuit et de jour. 20-30 heures par semaine. Les agents travailleront à notre bureau, situé à 1955 Ch. de la Cote de Liesse, Saint-Laurent, QC. _**Vaccination COVID-19 est...

  • Agent, Call Center

    2 months ago

    Montréal, Canada Vacances Air Canada Air Canada Vacations Full time

    Position Type: Permanent, Full-time (37.5 hrs per week)Shift type: days, evenings, weekends, statutory holidaysTraining: Must be available for 6-12 weeks of full time training which runs from Monday to Friday, 9:00am - 5:00pmAir Canada Vacations is on the lookout for passionate individuals seeking a challenge and opportunity to grow within our company. As a...

  • Agent, Call Center

    7 months ago

    Montréal, Canada Vacances Air Canada Air Canada Vacations Full time

    **Position Type**: Permanent, Full-time (37.5 hrs per week) **Shift type**: days, evenings, weekends, statutory holidays **Training**: Must be available for 6-12 weeks of full time training which runs from Monday to Friday, 9:00am - 5:00pm Air Canada Vacations is on the lookout for passionate individuals seeking a challenge and opportunity to grow within...

  • Agent, Call Center

    7 months ago

    Montréal, Canada Vacances Air Canada Air Canada Vacations Full time

    **Position Type**: Permanent, Full-time (37.5 hrs per week) **Shift type**: days, evenings, weekends, statutory holidays **Training**: Must be available for 6-12 weeks of full time training which runs from Monday to Friday, 9:00am - 5:00pm Air Canada Vacations is on the lookout for passionate individuals seeking a challenge and opportunity to grow within our...

  • Agent, Call Center

    5 months ago

    Montréal, Canada Vacances Air Canada Air Canada Vacations Full time

    Position Type: Permanent, Full-time (37.5 hrs per week)Shift type: days, evenings, weekends, statutory holidaysTraining: Must be available for 6-12 weeks of full time training which runs from Monday to Friday, 9:00am - 5:00pmAir Canada Vacations is on the lookout for passionate individuals seeking a challenge and opportunity to grow within our company. As a...

  • Agent, Call Center

    5 months ago

    Montréal, Canada Vacances Air Canada Air Canada Vacations Full time

    Position Type: Permanent, Full-time (37.5 hrs per week)Shift type: days, evenings, weekends, statutory holidaysTraining: Must be available for 6-12 weeks of full time training which runs from Monday to Friday, 9:00am - 5:00pmAir Canada Vacations is on the lookout for passionate individuals seeking a challenge and opportunity to grow within our company. As a...

  • Agent, Call Center

    3 hours ago

    Montréal, Canada Vacances Air Canada Air Canada Vacations Full time

    Position Type: Permanent, Full-time (37.5 hrs per week)Shift type: days, evenings, weekends, statutory holidaysTraining: Must be available for 6-12 weeks of full time training which runs from Monday to Friday, 9:00am - 5:00pmAir Canada Vacations is on the lookout for passionate individuals seeking a challenge and opportunity to grow within our company. As a...

  • Agent de Centre D'appel

    4 months ago

    Montréal, QC, Canada Double Pizza Full time

    **CECI N'EST PAS UN POSTE DE TÉLÉTRAVAIL. THIS IS NOT A REMOTE POSITION.** Double Pizza recherche des agents pour notre centre d'appel. Nous avons besoin des agents pour le shift de nuit et de jour. 20-30 heures par semaine. Les agents travailleront à notre bureau, situé à 1955 Ch. de la Cote de Liesse, Saint-Laurent, QC. _**Vaccination COVID-19 est...

  • Agent, Call Center

    4 months ago

    Montréal, QC, Canada Vacances Air Canada Air Canada Vacations Full time

    **Position Type**: Permanent, Full-time (37.5 hrs per week) **Shift type**: days, evenings, weekends, statutory holidays **Training**: Must be available for 6-12 weeks of full time training which runs from Monday to Friday, 9:00am - 5:00pm Air Canada Vacations is on the lookout for passionate individuals seeking a challenge and opportunity to grow within our...

  • Agent, Call Center

    5 months ago

    Montréal, QC, Canada Vacances Air Canada Air Canada Vacations Full time €17

    Position Type: Permanent, Full-time (37.5 hrs per week)Shift type: days, evenings, weekends, statutory holidaysTraining: Must be available for 6-12 weeks of full time training which runs from Monday to Friday, 9:00am - 5:00pmAir Canada Vacations is on the lookout for passionate individuals seeking a challenge and opportunity to grow within our company. As a...

  • Agent, Call Center

    5 months ago

    Montréal, QC, Canada Vacances Air Canada Air Canada Vacations Full time €17

    Position Type: Permanent, Full-time (37.5 hrs per week)Shift type: days, evenings, weekends, statutory holidaysTraining: Must be available for 6-12 weeks of full time training which runs from Monday to Friday, 9:00am - 5:00pmAir Canada Vacations is on the lookout for passionate individuals seeking a challenge and opportunity to grow within our company. As a...

  • Agent, Call Center

    5 months ago

    Montréal, QC, Canada Vacances Air Canada Air Canada Vacations Full time

    Position Type: Permanent, Full-time (37.5 hrs per week)Shift type: days, evenings, weekends, statutory holidaysTraining: Must be available for 6-12 weeks of full time training which runs from Monday to Friday, 9:00am - 5:00pmAir Canada Vacations is on the lookout for passionate individuals seeking a challenge and opportunity to grow within our company. As a...