Propertyops - Property Manager Mb

Great Blue Resorts owns and operates 8 private resort lakefront properties located throughout Ontario’s cottage country. These properties offer outright ownership of beautiful pre-manufactured seasonal recreational cottages. Our resorts have full facilities including community areas, swimming pools, splash pads, multi-sports courts, playgrounds and beaches.

Property Manager
ROLE OF THE PROPERTY MANAGER
Property Manager Position Overview

The Property Manager role is designed to ensure the Corporate Objectives of maximizing profitability and Owner, Guest & Staff happiness for their resort by following the 3V Philosophy of Visibility, Velocity and Value. The Property Manager is a strong safety driver, profit focused and people oriented by providing a clean, safe, well-maintained resort.
A Great Blue Resorts Property Manager is responsible to oversee all installation, repair and upkeep operations of the Resorts facilities and maintain the resort to a clean, safe and well-maintained standard which enhances owner and guest enjoyment. You will be the one to ensure that your direct reports have the best physical resources, training, and supervision available to complete their daily, weekly, and monthly duties on time and within budget while providing exceptional customer service.
The goal is to ensure the resort facilities are well-cared for and adequate to support the resorts’ business operations.

**Skills**:
The Property Manager must possess strong leadership skills and a sound know ledge of all resort systems including but not limited to water, septic and electrical systems. Other strength/requirements affiliated with the position include CPO designation (Certified Pool Operator), Propane operator
certification, boaters card/license, a general knowledge of HVAC, electrical, carpentry, plumbing, environmental regulations, and safe food handling requirements. A firm understanding of Occupational Health and Safety Legislation and Fire safety legislation is also a requirement of the role.
Responsibilities/ Accountabilities
The Property Manager role is to oversee the day to day maintenance of the resort and its systems, in a cost-effective manner, leading to a positive customer experience.
Facilities management responsibilities include but are not limited to:
HAPPINESS
1. Survey Management
a. Manage the weekly Rental Survey results
b. Manage Owner Survey results
c. Owner and Guest relationship management
d. Property management esthetics
PROPERTY MAINTENANCE

1. Administration
a. Prepare and process all invoices using the Purchase Order system and record on Excel spreadsheet for future reference and follow up.
b. Lead all maintenance, marina and pool staff completing regular performance reviews with recommendations for improvement and career advancement within Great Blue Resorts.
c. Attend daily 9:15 managers meetings, actively participating in discussions concerning the resort focusing on positive resolutions and solutions to improve the overall customer experience.
d. Review all WHIMIS, Occupational Health and Safety and any additional specific safety regulations with maintenance staff prior to completing maintenance requests which require a specific skill set.
e. Capital improvement management
f. Expense management

2. Aftersales Revenue
a. Manage maintenance jobs for aftersales
b. Work with 3rd party contractors to manage installs

3. Beach maintenance
a. Pontoon boat, fishing boat maintenance and motors
b. Beach raking, chairs, toys
c. Safety Kits, life jackets
d. Boathouse maintenance
e. Dock - install, remove, numbering, safety inspections weekly, repair as required

4. Carefree management
a. Winterizing
b. Summerizing
c. inspections
i. Elite Parks Knowledge - Work order management
5. Compliance
a. Responsible for training, managing and complying with all Health & Safety, local and governmental requirements.
b. Compliance of permits
c. Resort Safety Plan
d. Emergency management

6. Development Support
7. Electrical Systems
a. Follow a daily checklist to proactively manage all resort electrical systems to maintain uninterrupted service to the facility and in turn maximize customer satisfaction.
b. Follow up immediately on all reported electrical issues referring the matter to a certified electrician for resolution when required.
c. Advise front desk of the problem and the approximate time for resolution and communicate to
d. the customers affected. After resolution of the problem report back to front desk and have the resolution relayed back to the customer.
e. Work hand in hand with electrical contractors to cost effectively repair and upgrade systems, when necessary, in accordance with Electrical Safety Authority (ESA) regulations.
f. Record keeping - Monthly meter readings kept and maintain hydro records

8. Equipment Management
a. Maintain the safety and on-going maintenance of all resort and maintenance equipment

9. Estate home rentals
a. Complete all scheduled maintenance of Est at e home rent al p