Resortfees - Entertainment Mccreary's Beach

Great Blue Resorts owns and operates 8 private resort lakefront properties located throughout Ontario’s cottage country. These properties offer outright ownership of beautiful pre-manufactured seasonal recreational cottages. Our resorts have full facilities including community areas, swimming pools, splash pads, multi-sports courts, playgrounds and beaches.

Entertainment Role
Position Overview

Creating unparalleled experiences for our Owners and Guests.
Are you an inspired, driven individual who believes in providing outstanding customer experiences and comes to work energized and ready to carry that spirit throughout the day? You truly appreciate the opportunity to work with people who encourage, challenge, and support one another to be their best.
Summary
- Develop a thorough knowledge of the entire property
- Develop a thorough knowledge of off-property recreational, educational, and cultural opportunities available to our owners and guests
- Develop and maintain relationships with outside experience related vendors
- Manage all aspects of outside vendors providing services either on or off-property.
- Generate events calendars for activities and relevant cultural events
- Anticipate, secure, and manage inter-departmental needs for guest programming
- Offer support to other departments as needed
- Lead both on-property and off-property excursions
- Assist in the creation of future tours for owners and guests
- Maintain all equipment necessary to execute tours safely

**Key Responsibilities**:
Enhancing Rental Guest & Cottage Owner Experiences
1. Host all guests to the resort from pre-arrival to departure:
2-week out call confirming all payment received, dates, number of people, upsell any extras (pontoon ride, firewood, sales tour, etc) and **book an arrival time**
Day of arrival check all arrival cottages ensuring cleanliness
Upon arrival, guide guests to their cottage and show them the ins and outs of staying at the cottage (during COVID, exterior only). Ensure they are comfortable with where the amenities are and direct them to the contact information sheet.
Be the point of contact if there are any questions/concerns during the guests’ stay and direct issues to the correct department.
Check cottage upon departure for any damages reporting anything to the front desk/GM

**2. Coordinate all On and Off Site Activities**:
Maintain all Activities Equipment for use by guests.
Program and coordinate all activities on and off site
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented matter
Develop a solid working knowledge of all necessary software programs for guest activity management
Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
Report any work-related injuries to Human Resources
Have a clean and neat appearance

**3. Other responsibilities include (but are not limited to)**:
Walk the beach and pool areas, interacting with owners and kids
Put on impromptu games if there are quite a few at the beach
Bring freezies to the sports court or ice-cold water when people are playing tennis (not every day)
On a Friday afternoon stand at the resort entrance and welcome owners & guests for the weekend

**Qualifications**:
1. Ability to give attention to detail
2. Ability to handle multiple tasks
3. To be available to work evenings, weekends and holidays
4. Good judgement with the ability to make timely and sound decisions
5. Commitment to excellence and high standards
6. Versatility, flexibility and a willingness to work within constantly changing priorities with enthusiasm
7. Strong organizational, problem-solving, and analytical skills
8. Ability to manage priorities and workflow
9. Strong communication skills
10. Ability to work remotely and unsupervised
11. Ability to effectively communicate with people at all levels and from various backgrounds