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Repair Technician

4 months ago

London, Canada Smart Fix Full time

**Smart Fix is now hiring**

Join a locally owned and operated store to help customers with their electronic devices.
- **Location**: London, ON
- **Pay Rate**: $15.50/hour
- **Availability Required**:Monday-Sunday

**Description**:
As a Technical Specialist, you help new owners get started and current ones get quick, efficient support — developing strong, positive relationships with Smart Fix. When a customer needs assistance, you quickly assess their situation. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current technology to help with Phones, tablets and computer devices. At other times, you refer customers to support team members who get them up and running again. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. The entire store team benefits from your commitment to providing the best care for customers. By helping Smart Fix maintain strong relationships with customers, you are instrumental to our success.

**Responsibilities**:

- Soldering
- I.C Repair
- Screen Replacement
- Battery Replacement
- Computer Repair Skills
- Maintenance and repair of devices
- Assemble and dissemble devices
- Produce high-quality products through working with the team, other technicians, and management.
- Additional tasks as assigned

**Requirements**:

- Must be legally eligible to work, and reside in Canada
- Previous experience as repair technician
- Working with a variety of tools and equipment
- Self-motivated and team player

**Additional Requirements**:

- You have excellent time management skills and can make decisions quickly.
- You maintain composure and customer focus while troubleshooting and solving issues.
- You reassure customers when delivering product diagnoses and potential solutions.
- You’ll need to be flexible with your schedule. Your work hours will be based on business needs.
- French Proficiency is a plus but not required.

**Key qualifications**:

- Ability to assess customers’ support needs when they arrive, then provide solutions or refer them to other team members.
- Flexibility to regularly rotate through different technical specialties and skill sets.
- Ability to thrive on change as products evolve.

**Summary**:
After customers purchase our products, you’re the one who helps them get more out of their new gadgets. Your day in Smart Fix is filled with a range of focused support and service tasks. Whether you’re helping customers get started with their phones or finding answers to their questions about devices, you’re ready to share knowledge and provide exceptional assistance. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Smart Fix to the next level.

**Job Types**: Full-time, Part-time
Part-time hours: 40 per week

**Salary**: $15.50 per hour

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekend availability

Work Location: One location