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Bilingual Fraud Analyst

4 months ago

Waterloo, Canada Manulife Full time

**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. _**

**Working Arrangement**

Hybrid

**The opportunity**

In Operations, the Fraud Detection Team is looking for a detail-oriented **Bilingual **Fraud Analyst **to aid in our organizations fight against fraud.

The Fraud Analyst is accountable for the discovery of fraud through case and trend analysis. They will also identify opportunities for control enhancements across Operations.

To be successful, you must be a team player with strong analytical skills and a passion to do what is right for our customer.

**Responsibilities**:

- Analyze cases to identify potential fraud; completes all assigned cases in a timely manner that aligns with team objectives
- Willingness to work 12-8 eastern standard time on rotational or permanent basis
- Socializes fraudulent events, when appropriate, with key stakeholders, customers and advisors; can include outbound calls to Customers and Advisors
- Responsible for placing alerts on systems when fraud is identified.
- Continuous risk assessment of controls to recommend new and/or enhanced fraud controls across Operations and Canadian contact centers.
- Participates and/or conducts meetings or training related to the fraud team
- Potential to assist with refinement and documentation of team practices, procedures and reporting

**How will you create impact?**

Your role in the detection and prevention of fraud is crucial to protecting our Customers, their data and their assets. Through analysis of suspicious incidents and operation controls you will play a key role in strengthening our fraud control environment..

**What motivates you?**
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone.

**What we are looking for**
- A minimum of 3-4 yrs in a Fraud Prevention, Quality or Customer Service related position
- Ability to communicate in French and English
- Post Secondary Degree or equivalent business experience
- A true interest in fraud prevention and detection
- Works independently and as part of a team
- Detail oriented with ability to multi-task.
- Strong analytical skills
- Perform with high degree of accuracy which meets or exceeds the department standard
- Ability to perform complex case analysis
- Pro-actively seeks opportunities for self development
- Familiarity with various PC functions including Windows, Excel, SharePoint, and Word. Previous knowledge of multiple business units and product lines an asset

**What can we offer you?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.

**Our commitment to you**
- Values-first culture
We lead with our Values every day and bring them to life together.
- Boundless opportunity
We create opportunities to learn and grow at every stage of your career.
- Continuous innovation
We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.
- Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.

**About John Hancock and Manulife**

**Manulife is an Equal Opportunity Employer**

**Salary & Benefits**

The annual base salary for this role in the primary location of CAN, Ontario, Waterloo, 500 King Street North is expected to be between $55,125.00 CAD - $91,875.00 CAD.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short