Investigation Analyst

3 months ago

Waterloo, Canada Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

**Manulife’s Customer Experience Investigation Services department, an industry leader in fraud prevention is looking for a dynamic individual to join its team. This department is dedicated to preventing, detecting and investigating incidences of fraud and abuse against its benefit plans.**

**Key Accountabilities**:

- **Perform risk based data profiling and analysis to identify trends and outliers in various categories for further review and investigation**:

- **Lead and support audit programs; coordinating, assessing, and making decisions on investigations**:

- **Take initiative and lead investigations to successful **conclusion including **the preparation of criminal and regulatory complaints**:

- **Conduct interviews of plan members, providers of service and others**:

- **Create written audits and other correspondence to plan members, providers of service and others**:

- **Engages, interacts and consults with various internal contacts such as Customer Service, Legal, Client Relations, Medical Consultants, Regional Group Office and external stakeholders such as Health Practitioner Regulatory Bodies, Colleges and Associations, and Plan Sponsors**:

- **Lead, support and implement key investigative projects**:

- **Comfortable delivering effective presentations to new and existing clients**:

- **Travel is required for this role including the ability to work outside of core working hours**

**Qualifications**:

- **Bilingual and able to read, write and speak English and French proficiently**:

- **Knowledge of Group Benefits**:

- **Knowledge of the Canadian healthcare environment, service delivery model and regulation**:

- **University degree or equivalent work experience**:

- **CFE designation is an asset**:

- **Knowledge of fraud and abuse risk, and techniques to manage risk**:

- **Strong research, problem solving and decision making skills**:

- **Ability to manage contentious interactions with various stakeholders**:

- **Excellent oral communication (both phone and face to face) and written communication skills**:

- **Intermediate data analysis skills with expertise using Excel and other data mining software**:

- **Demonstrated investigation skills with attention to detail**:

- **Ability to be creative, critical and aggressive in managing audit and investigative activities**:

- **Organizational skills and the ability to manage multiple conflicting priorities**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance. Professional development and leadership opportunities.

**Our commitment to you**
- Values-first culture
We lead with our Values every day and bring them to life together.
- Boundless opportunity
We create opportunities to learn and grow at every stage of your career.
- Continuous innovation
We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.
- Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.

**About Manulife and John Hancock**

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

**Manulife is an Equal Opportunity Employer**

**Salary & Benefits**

The annual base salary for this role is listed below.

**Primary Location**

CAN, Ontario, Waterloo,

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