Client Executive

1 week ago

Toronto, Canada Introhive Full time

**About Introhive**

Introhive is an AI-powered SaaS platform designed to help organizations realize the full value of their relationships and underutilize data across their business to increase revenues and employee productivity and improve customer experience management.

Founded in 2012, Introhive is the fastest-growing B2B sales intelligence and data quality management solution and is the proud recipient of the 2019 and 2020 Deloitte Technology Fast 50 Awards. Introhive has quickly grown to 200+ employees with global office locations, supporting customers in the United Kingdom, the Middle East, Asia, the United States, and Canada.

Introhive’s platform includes a suite of AI-powered solutions that:

- increase employee productivity
- accelerate revenue intelligence
- dynamically map relationships in CRM
- and automate data enrichment

Leading brands in Technology, Commercial Real Estate, Financial Services, Accounting, Legal, and Consulting trust Introhive for sales enablement and relationship intelligence.

**The Opportunity**

Introhive is looking for an experienced professional to drive a transformational program that leverages the Introhive solution and maximizes its value across the customer’s entire organization.

**Responsibilities**
- Have overall responsibility for the client experience and will transform the client engagement by advising, collaborating and delivering thought leadership with key client stakeholders to drive mutually beneficial outcomes.
- Have accountability for delivering the value of the Introhive solution, demonstrating that value across multiple business units and geographies. This responsibility includes KPI tracking and ROI delivery.
- Partner with the Account Executive to create and maintain the Account Strategy and have the responsibility of executing the Account Plan (while the Account Executive hunts the whitespace and creates opportunity in part of the client’s organization not yet engaged).
- Align with key stakeholders and exec sponsors across the client’s organization to ensure consistency in the delivery of the Introhive solution and consistency in communications regarding Introhive’s value to their business.
- Share best practices on process and change management to enable the client to maximize their investment in Introhive.
- Be accountable for both retention and revenue growth across the customer organization.

**Qualifications**
- 10+ years of experience, preferably part of which has been in professional services.
- Minimum BA/BS degree.
- Demonstrated experience of delivering large-scale programs across a global, complex organization. Front office transformations a plus.
- Experience in tying quantifiable value to the outcome of a transformation program.
- Executive relationship management and presence: achieving results in a fast-paced environment through influence and communication across multiple executive stakeholders.
- An execution mindset, using consulting methodologies and program management to drive results.
- Innovative, having the awareness to pivot to drive a different result based on the status and overall health of the customer/program.

**Why Introhive?**

**We are one TEAM** We attract the best and brightest, and we empower them. We value each other and do what it takes to make each other successful. We treat our customers and partners the same way. We embrace the power of unity, diversity, and collaboration in all that we do.

**Hiver Perks**
- Some Hiver Perks are available only to full-time permanent employees of Introhive._
- Flexible Work Hours
- Remote Work Supported
- Health & Dental Benefits
- Employee EAP
- Employee Resource Groups
- Mentorship Programs
- Continuing Education Programs
- Unlimited Paid Time Off
- Maternity/Parental Leave
- Retirement Plans
- A Chance to be Part of Something Great

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