Er13 - Inbound Call Counsellor

4 weeks ago

Regina, Canada CAA Saskatchewan Full time

INBOUND CALL COUNSELLOR - REGINA CALL CENTRE
Want to work for Canada’s most trusted brand? CAA Saskatchewan wants you
CAA Saskatchewan has instilled confidence in Saskatchewan drivers for over 100 years by providing the best Emergency Roadside Assistance in North America. As an inbound call counsellor, you will help to deliver world-class service by responding to CAA Member calls for assistance.
Key Job Responsibilities
- Professionally respond to inbound member requests for emergency road service.
- Accurately record details regarding member’s location & circumstances into a windows-based database.
- Handle large volume of calls in a positive manner.
- Maintain current knowledge of resources related to CAA Saskatchewan products and services, emergency response services (ERS) and systems.

Experience & Requirements **Professional telephone communication skills.**
- Demonstrated ability to multitask by navigating through several screens while at the same time speaking with the member.
- Ability to probe and ensure understanding of information provided.
- A common-sense approach to decision-making and analyzing situations.
- Ability to work under pressure while displaying good judgment and composure.
- Basic computer skills

This position requires flexibility to work 8-hour shifts with rotating schedules from Monday to Sunday (days, evenings, and nights). If you are interested in this career opportunity, please apply.

**Benefits**:

- Casual dress
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Life insurance
- On-site parking
- Store discount
- Tuition reimbursement
- Vision care

Schedule:

- 10 hour shift
- 8 hour shift

Ability to commute/relocate:

- Regina, SK: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Comfortable with shift work
- Ability to commute to offices at 105 Kress St. (not easily accessible by public transit)
- Navigation : Knowledge of Saskatchewan Towns, Communities, City Streets, etc.

Work Location: In person

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