Customer Service/sales

2 weeks ago

Richmond Hill, Canada Parts Engine Canada Full time

**Do You Have a Passion for Cars?**

**INSIDE SALE AGENT (CUSTOMER SERVICE)**

Ideally, we are looking for people with Performance Parts and Automotive accessory knowledge who are passionate and enthusiastic to help guide our customers through the portal of the automotive world. Sharing our experiences, knowledge, and opinions helps resolve any customer service obstacles or inquiries that might arise.

**Highlights of the Role**:

- $20.00 - $27.00 per hour
- Full-time, Permanent
- Sales Department
- Richmond Hill (On-Site) - _reliably commute or relocate_
- 10 days’ vacation
- Bonus Pay and overtime
- 9:00 - 6:00 pm (Monday - Friday)
- Benefits - extended health care, on-site parking, store discounts

**Expectations**:
**Communication**
○ Communication support between Vendor, Administration, and Customer Service Departments
○ Calling suppliers/vendors for status updates on orders/deliveries
○ Constantly sharing ideas, feedback, and thoughts to improve overall work efficiency
○ Identifying and escalating issues appropriately

**Problem-solving**
○ Checking fitment for inquiries on products, and offering alternative products that meet customer needs
○ Always finding creative solutions to solve complicated situations/cases

Our company operates based on five core values: accountability, innovation, passion, efficiency, and shared success. We believe these values drive us towards achieving our goals and delivering exceptional client results. Accountability means taking ownership and being responsible for our decisions. Innovation is critical to our success, and we encourage out-of-the-box thinking. Passion is the fuel that drives us forward, and we embrace new challenges. Efficiency is about doing more with less, and we optimize our operations to deliver value. Finally, shared success is about working collaboratively towards a common goal. We celebrate each other's successes and support each other through challenges.

**Key Competencies**:

- Fast Learner - new products and processes are coming online frequently
- Adaptable - comfortable working in a changing environment
- Ability to prioritize and manage time - maintaining a punctual track record

**Company Profile**:

- Proudly Canadian_

Canadian owned and operated since 2012, PartsEngine.ca is a leading-edge, aftermarket online retailer revolutionizing the way Canadians accessorize their trucks, SUVs, Jeeps and cars. At PartsEngine.ca, you’ll find a huge selection of the best brand-name automotive accessories that money can buy. We feel it’s our duty to help you experience the treasured Canadian lifestyle of exploring the great outdoors.

Our goal is to be the biggest and best in the industry, and from day one, we’ve diligently put the tools in place to make this goal a reality; beginning with our team of dedicated, highly trained customer service representatives. We’ve authorized each and every one of them to source the highest quality products at the absolute best prices. _We are Canada’s truck experts._

**Equal Opportunity Employer**:
Parts Engine is an equal opportunity employer and employs personnel without regard to race, ancestry, place of origin, colour, ethnic origin, language, citizenship, creed, religion, gender, sexual orientation, age, marital status, physical and/or mental handicap or financial ability. While remaining alert and sensitive to the issue of fair and equitable treatment for all, Parts Engine has a special concern with the participation and advancement of members of four designated groups that have traditionally been disadvantaged in employment: women, visible minorities, aboriginal peoples and persons with disabilities.

**Job Types**: Full-time, Permanent

**Salary**: $20.00-$27.00 per hour

**Benefits**:

- Casual dress
- Company events
- On-site parking
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus pay
- Overtime pay

Ability to commute/relocate:

- Richmond Hill, ON L4S 0J5: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

Expected start date: 2023-05-01

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