Telephone Service

2 months ago


Calgary, Canada City of Calgary Full time

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. The City offers unique, diverse jobs and a variety of work locations. Together we make Calgary a great place to make a living, a great place to make a life.
The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.
As a Telephone Service and Dispatch Operator, you will respond to service requests from business units and provide 24/7 monitoring and support to City personnel and facilities. Primary duties include:

- Review a large number of 3-1-1 Customer Service Requests.
- Dispatch service requests to the appropriate field crew or agency for action.
- Work with Tri-Services in some emergency situations to arrange for barricades and other traffic control devices.
- Monitor several alarm systems.
- Enter data in an accurate manner.
- Operate the Advanced Traveller Information System (ATIS) and the traffic advisory radio.
- Monitor and operate the various systems at the Roads Operations Centre (traffic cameras, electronic message boards, and other systems).

**Qualifications**
- A High School Diploma or equivalency (e.g. GED).
- At least 2 years of experience in a communication, call centre, or dispatch-related field.
- Basic proficiency with Microsoft Office (Word, Outlook, and Excel).
- Preference will be given to applicants with experience operating the 3-1-1 Customer Service Request (CSR) Motorola system and Hansen software.
- Excellent communication skills, strong interpersonal and organizational skills, and ability to work in a demanding environment.

**Pre-employment Requirements**
- A security clearance will be conducted.
- Successful applicants must provide proof of qualifications.
- Union: CUPE Local 38
- Business Unit: Mobility
- Position Type: 1 Temporary Part-time (up to 10 months)
- Location: 2808 Spiller Road SE
- Compensation: Pay Grade 6 $32.24 - 43.12 per hour (2024 Rates)
- Days of Work: 12 hour shift with variable schedule based on operational needs (24/7 operation)
- Hours of work: 20 hour work week
- Audience: Internal/External
- Job ID #: 310594


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