Information Technology Specialist

2 weeks ago


Toronto, Canada Hines Full time

Overview:
When you join Hines, you will work alongside innovative leaders who set the standards responsible for our reputation as an industry leader today, and you’ll be a part of shaping our future in the years to come.

**Responsibilities**:
Service Support:
- Provide end-user support - responding to calls as well as tickets entered into the IT Service Desk System.Open, resolve and close tickets in the IT Service Desk System.-
- Escalate issues to other IT groups or outside vendors as appropriate.-
- Proven experience working with and managing outside vendors.Desktop O/S - Windows 10
- Microsoft Office 365 (Outlook, Word, Excel, PowerPoint)
- Manage Engine user administration
- Messaging support
- Mobile Device support
- Software specific to
Workstation virus protection
-Spyware removal utilities
Browser support
- Remote access support (VPN, VPN for RDP and RDS).-
- Active Directory user and device administration.-
- VoIP support for offices.Provide quotes to obtain approval for computer equipment purchases, make purchases, and support devices.-
- Projects, as assigned by management.-
- Office moves, changes, setups, and travel when necessary.-
- Hardware/Software:
- Desktop, laptop, and printer hardware support.-
- Computer equipment purchasing (workstations, printers, or other peripherals per Hines’s standards list).-
- New workstation configurations and setup.-
- Peripheral Support including the following:- Local and network printers via PrinterLogic
- Mobile device configuration & support
- Multi-function Devices (printers, scanners, etc).
- Box administration.-
- Wireless network support.Qualifications:
Minimum Requirements include:
High School diploma required from an accredited institution.- College Diploma (or equivalent experience). Continuing education in technology-related courses is a plus.- Five or more years of experience in service desk and end-user support required.- Excellent customer service attitude and skills.- Excellent troubleshooting and analytical skills.- Excellent communication (phone and in person) skills to effectively support end-users.-
- Must have a ‘can do’ positive attitude.- Highly organized and able to prioritize responsibilities.- Proficient with Windows 10 desktop/laptop operating systems.- Proficient with configurations and setup of PC’s, printers and Mobile devices.- Working knowledge of Windows network operating system and Active Directory.- Knowledge of MS Office 365 (i.e., Outlook Word, Excel, PowerPoint).- Experience with Service Desk software a plus.
- Ability to work independently and take initiative as well as work closely with Canada / Midwest / Southeast Regions Manager Systems/Technology.

Closing:

- We are an equal opportunity employer and support workforce diversity._



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