Appointment Coordinator

3 weeks ago


Edmonton, Canada TST-CF Express Full time

Posted: 11/09/2023

Division:TST-CF Express

Location:Edmonton, AB

Close:11/24/2023

**Responsibilities**:
**About Us**:
TST-CF Express is a division of TFI International Inc., located in Mississauga, is currently recruiting for a Appointment and Dispatcher for our Edmonton Terminal

Shift hours will be from 8:00 a.m. to 4:30 p.m. (Monday to Friday)

**_ Note:_** **This position is an Entry-Level position and would be a great opportunity for students or people who are looking forward to pursue their career in Transportation Industry.**

**Responsibilities**:
Reporting to the Dispatch Supervisor and Terminal Manager (if required), this position is responsible booking appointments and for the planning, dispatching and managing the terminal operations.
- Booking appointments with customers
- Ensure that service levels meet and or exceed the needs of our customers
- Review operational efficiencies and effect change as necessary in order to maintain a high level of customer satisfaction and cost efficiencies.
- Recommend, implement and maintain performance and productivity measurements
- Communicate professionally with internal and external customers in order to resolve service issues in a timely manner and providing customers with status updates.
- Schedule repairs and maintenance for equipment.
- Ensure Drivers and Carriers follow Company Safety Policies and Procedures for example: HOS, Transportation of Dangerous Goods, etc
- Completion of daily reports
- Other duties as assigned

**Qualifications**:
**Qualifications include**:

- Strong analytical, organizational and problem-solving skills
- Customer service oriented
- Proven ability to multi-task and prioritize tasks
- Professional verbal and written communication skills in English (bilingual in French is an asset)
- Computer literate with sound knowledge of Gmail and Excel
- Ability to work flexible hours (afternoons, evenings and weekends) as necessary
- High School or equivalent



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