Live Support Technician, Bell Expressvu

2 weeks ago

Toronto, Canada Bell Canada Full time

As the largest high-tech team in Canada, Network and Technology Services builds cutting edge fibre and 5G networks that drive how Canadians connect with each other and the world Our team is at the forefront of developing Bell’s leading products and services: Fibe TV and Internet, Wireless, Smart Home, cloud, security and IoT. We enable the delivery of the best content from Crave, TSN/RDS, iHeart Radio and dozens of other leading media properties to our customers any time, on any device.

**Name and description of the hiring department**:
**Job Duties / Accountabilities**:

- Maintain integrity of all on-air services
- Required 24/7 maintenance support of the incoming and outgoing signals on multiplatform N-Screen (mobile streaming) equipment, networks, satellite and fibre
- Shift work and on call support will be required
- Install and commission new systems and equipment
- Provide preventative maintenance and upgrades to all aspects of the broadcast facility
- Provide technical support to all Operation teams
- Support Pay Per View servers and automation
- Set up satellite feeds for live events
- Maintain daily logs of equipment maintenance
- Support team in mission critical Unix (Linux) based infrastructure in a TV broadcast environment, Disaster Recovery, test, lab and development environments across networks
- Support of implementation of VMWare and associated SAN storage systems
- Support System Administration tasks, software and hardware deployments, system configuration, backups, system monitoring, performance tuning and troubleshooting
- Involved in Installation and testing of Operating System patches and updates
- Determine failing component and take corrective measures to minimize impacts to production environments
- Support Bell TV, VOD and IPTV systems
- Provide input on operational procedures, develop and maintain technical documentation
- Knowledge sharing and training between other L2 technicians on system components as required
- Minimize loss of services by quickly identifying and implementing corrective measures
- Other duties as assigned by the manager of Service Support

**Essential Qualifications / Competencies**:

- Connaissance de l’équipement de radiodiffusion, de la compression numérique de l’image MPEG-2/MPEG-4, ainsi que des signaux audio analogiques/PCM/Dolby, vidéo NTSC/INS/HD et de données en bande de base
- Connaissances poussées des technologies de diffusion en continu (réseaux de livraison de contenu et serveurs de diffusion Origin)
- Diplôme collégial ou universitaire en informatique, en technique de génie électrique ou l’équivalent
- Excellentes aptitudes pour l’analyse, la résolution de problèmes et la prise de décisions
- Grand souci du détail et de l’exactitude
- Attitude axée sur le service
- Autodidacte motivé, essentiel
- Capacité de rédiger des documents techniques
- Capacité de travailler dans un modèle organisationnel matriciel ou de services partagés
- Capacité de travailler efficacement dans un milieu de travail intensif propice aux changements fréquents
- Capacité d’offrir du soutien opérationnel et une résolution rapide des problèmes en ce qui a trait aux systèmes de gestion de contenu de l’entreprise

**Preferred Qualifications / Competencies**:

- Demonstrated experience of UNIX/LINUS System Administration in a production environment
- Knowledge of Internet (DNS, routing, networking, load balancers, firewalls, TCP-IP, UDP, multi-cast) network troubleshooting and provisioning
- Experience with multi-tier large scale storage environments (SAN, NAS, Base tape)
- Demonstrated working knowledge of SAN storage systems
- Demonstrated experience and knowledge of virtualization technologies (VMWare 5.x, Hyper-V, UCS)
- Knowledge of servers, automation systems, video routers and baseband equipment
- Knowledge of satellite uplink facility
- Knowledge of satellite signal acquisition
- Knowledge of ASI, IP, Fibre and Cable signal flows and standards

**Working Conditions**:

- Shift work, 24/7 operation
- After-hours on call as required
- Overnight maintenance as required
- Permanent Full-time position

EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

**Additional Information**:
**Position Type**: Union
**Job Status**: Regular - Full Time
**Job Location**: Canada : Ontario : Toronto
**Flexible work profile**: Mobile
**Application Deadline**: 04/04/2023

All team members are expected to reside in Canada and within a reasonable commuting distance from their work location to ensure that they are able to come to the office as required, whether the visit is planned or unplanned.

Created: Canada, ON, Toronto

**Bell, one of **Canada's Top 100 Employers.

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