Medical Receptionist

4 weeks ago

Peterborough, Canada The Peterborough Clinic Full time

The Peterborough Clinic is seeking a compassionate and highly organized medical receptionist to ensure the medical environment is welcoming and calm for our patients. As the primary point of contact you are responsible for a positive patient experience, proper telephone communication, appointment scheduling, patient registration, medical chart tracking, and other administrative tasks as assigned. This is a very busy office supporting 3 paediatricians.

**Educational Requirements**: A community college diploma/certificate specializing in Medical Office Assisting or Hospital Ward Clerk

**Other Skills and Attributes**:Flexibility, multi-tasking, time management, organization, attention to detail, computer skills, professionalism and compassion, effective interpersonal skills, excellent written and oral communication.

Vaccinated for COVID-19 or provide a valid medical exemption

**Tasks and Duties**:

- Create a welcoming atmosphere by promptly greeting patients in person or on the telephone answering inquiries and scheduling appointments to optimize patient satisfaction and the physician’s time
- Demonstrate courtesy and helpfulness toward patients and their families ensuring information given is accurate and complete
- Respect the dignity, confidentiality and privacy of patients
- Responsible for the initial processing through the EMR system and updating and documenting patient information as necessary, obtaining results of diagnostic investigations prior to patient’s appointments
- Liaison with referring physicians/office staff in a cordial manner
- Deliver service to both patients and fellow staff members by engaging in positive interactions and following through on promises made in a thoughtful, efficient, timely and courteous manner so that their experience is better than expected
- Ensures all medical services performed by physician are entered into the system for OHIP and third party billing
- Prep/tidy exam rooms
- Obtain patient height and weight and direct them to exam rooms to ensure there is a continuous patient flow
- Schedule tests and procedures as directed by the physician
- Maintain incoming mail, faxes, documents, tasks, meeting schedules
- Maintain strict confidentiality of personal health information
- Contribute to team effort by sharing in Suite responsibilities as it becomes necessary

**Job Types**: Full-time, Permanent

**Salary**: From $20.48 per hour

Expected hours: 37.5 per week

**Benefits**:

- Company pension

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: In person

Application deadline: 2024-04-12
Expected start date: 2024-04-29

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