Junior Account Manager

2 weeks ago

London, Canada REEF Parking Full time

**Junior Account Manager**:
**London, Ontario**

**Salary Range $40,000-$45,000**

**Who You'll Work For**

REEF's mission is to connect the world to your block.

We transform underutilized urban spaces into neighborhood hubs that connect people to locally curated goods, services, and experiences. With an ecosystem of 4,500 locations and a team of 15,000 people, REEF is the largest operator of mobility, logistics hubs, and neighborhood kitchens in North America. Together we are leveraging the power of proximity to keep our communities moving forward in a sustainable and thoughtful way.

**What You'll Do**
- Assisting with all administrative and operation functions for our clients, including monthly parking, accounts receivables, scheduling and hiring of staff, and ensuring all operations policies and procedures are adhered to.
- Maintain regular communication with your Account Manager and responding to requests and/or issues in a timely manner to ensure client satisfaction.
- Assist with ensuring that landlord reports are accurate.
- Review and report back to account manager key business indicators based on facility visits, Revenue Analysis, and Profit & Lost Reports.
- Assist Operations in following up with customers on monthly card or decal audits.
- Ensuring staff are following correct policy and procedures.
- Monitor and assist with follow up action on staff discipline (i.e. issuing written warnings, performance reviews, etc.) and participation in dismissal proceedings.
- New hire orientation training, completion of new hire paperwork and issuing of uniforms.
- Assisting in scheduling of frontline staff including maintaining and updating monthly schedule.
- Liaising with operations, contractors, maintenance department, equipment supplier and Property Manager during site set-up or site closing.
- Initiating and following up on customer requests and issues while maintaining a business relationship with each sites Property Manager
- Tracking and managing of incident report/damage claims as well as corresponding with customers regarding safety and liability.
- Regular review of lots physical condition including landscaping, signage, surface and lighting etc.
- Regular review and testing to ensure equipment is functioning properly to ensure facility safety and maintaining proper revenue control.
- Inspecting lots on a regular basis to ensure they are safe and operating at company's standards.
- These are guidelines and express the minimum expectations, other duties may be assigned.

**PHYSICAL DEMANDS**:

- Work is performed indoors, including walking, sitting, and standing for an extended period of time including up to the entire duration of the shift.

**WORKING CONDITIONS**:

- Work is performed mostly indoors but may requires some time spent outdoors.

**EDUCATION**:

- Business Administration (preferred area of study).

**PROFESSIONAL/RELATED EXPERIENCE**:

- 2+ years' experience managing and training frontline employees.
- 2+ years parking SKILLS: management or client service industry experience.
- Ability to successfully manage and train employees.
- Strong computer skills required, including MS Office, Outlook, etc.
- Superior communication and interpersonal skills, both written and verbal.
- Ability to work independently, in a team and meet deadlines.
- Ability to develop effective working relationships with internal and external parties.

What We'll Provide
- Medical
- Dental
- Vision
- Life and Disability
- Paid Time Off (PTO)

REEF Technology is an equal opportunity employer, and we value diversity at our company. REEF does not discriminate on the basis of race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status. REEF complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

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