Outbound Advisor

**Outbound Advisor - TDI GI**:

- 417935BR

**Job Category - Primary**
- Call Center

**Work Location**
- 101 McNabb Street Insurance, 420 Rothesay Avenue, 43 Champlain Street (477 Paul St.) Insurance, 6940 Mumford Road Insurance

**Employment Type**
- Regular

**City**
- Dieppe, Halifax, Markham, Saint John

**Time Type**
- Full Time

**Province/State**
- New Brunswick, Nova Scotia, Ontario

**Hours**
- 35

**Workplace Model**
- Hybrid

**Pay Details**

**Department Overview**

**Department Overview**

Every single day is an adventure Within TD's Contact Center, you'll find a community of colleagues helping TD's 25+ million customers to achieve their life goals.

Your role within the Contact Center is essential to TD's success, as our customers are at the center of everything we do. You'll support customers and internal/external partners with a variety of financial services through inbound and outbound calls, and digital channels.

Grow, learn and lead; beyond your day-to-day work, you'll be supported with professional development and encouraged to build an exciting career at TD. You'll help deliver a legendary experience to our business, our customers' lives and our communities.

**Job Details**

It starts when you pick up the phone or log in online. With each conversation, you'll be playing one of the most important roles supporting our customers' happiness with the bank.
- Reporting to the Team Leader, Client Services, the Outbound Insurance Advisor counsels individuals in regards to their auto and property insurance needs and maintains the maximum level of service for our new and existing clients. This role is focused primarily on outbound calls to provide advice and to our clients and is primarily sales driven.
- In this role, you are expected to:
- Play a key role by providing a high level of advice to our clients on our products
- Participate as a team member by supporting a variety of assigned tasks
- Stay knowledgeable about emerging issues, evolving regulations and industry codes of conduct as well as participate in process improvement opportunities to protect the interests of the organization
- By asking thoughtful questions, engage with customers to retain and deepen relationships by sharing company features and benefits
- Have excellent interpersonal and communication skills to connect with clients, both verbally and in writing
- Promote client loyalty through attention to detail and relationship-building
- Strive to achieve productivity targets
- Put into practice your excellent computer/keyboarding skills and self-management to function effectively in a fast-paced, multi-faceted environment
- Remain current on all company philosophies and procedures
- Have strong analytical and decision-making abilities
- Accept risks within established guidelines

Bring your whole self to work and have fun This is your chance to define every new day, embrace the adventure and make a meaningful contribution that helps to deliver results and accomplish great things for your career and the customers of TD Most importantly, you'll be our voice at TD. Every phone call you answer, every message you send is your chance to shine**Job Requirements**

**Job Requirements**
For this role, we specifically require:

- College diploma/University degree or relevant work experience
- A minimum of 2 years customer service/advice/ call center and or personal lines insurance experience (an asset)
- Strong Sales Skills

Your relevant skillset and knowledge will also get our attention. Show us that you:

- A dynamic professional with strong communication skills and diplomacy to exchange ideas and information with internal partners and management.
- Expert knowledge of the business environment, processes, procedures, transactions and activities of highly complex products and services in an area of specialty.
- Possess computer & multi-tasking skills.
- Thrive in a dynamic and time-sensitive environment.
- Are passionate, engaging and have a desire to consistently and compassionately deliver superior customer experience.

Licensing:

- Please be advised that any individual who deals directly with the public on any property and casualty insurance transaction must be licensed. The first 2 weeks of your employment is dedicated to studying for your Other Than Life (OTL) or Alberta Licence exam. You must receive a passing mark of 75% in order to continue to the Product Training.
- If you already have a valid license, you would be starting approximately 2 weeks later.
- Additional Information- Applicants must be flexible to work within the following schedules
- Monday to Friday, 9:00am to 10:00pm EST, and Saturdays, 10:00 am to 6:00 pm EST.
- Training Schedule: Full Time Monday - Friday from 9 am to 5 pm for approximately 7 weeks in duration

**Company Overview**

**Our Values**
At TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and