Administrative Assistant/ Intake Worker

2 days ago

Chilliwack, Canada Pacific Community Resources Society Full time

**Administrative Assistant / Intake Worker**

**Chilliwack - CAPS/ Chilliwack Health & Housing**

***

**Regular Full Time (35 hours/week)**

**Grid 7 ($25.23 - $26.28/hour)**

**Closing Date**: March 15, 2024

Supervisor: Manager, CHHC - Jodi Higgs

**Opportunity**

The Administrative Assistant is an integral member of the Chilliwack Health and Housing Centre and CAPS team. The Admin Assistant works within the strategic objectives of Pacific Community Resources Society (PCRS) to ensure the provision of effective and efficient services to our participants. The primary focus is to offer a welcoming and inviting environments for all stakeholders who phone or come to the centre, direct them to the appropriate staff or service, and to provide overall administrative support to the multi-program site. It is important that this position be knowledgeable about the services available and be able to provide accurate information to those who inquire. It is necessary that the Program Assistant is flexible and adaptable to competing priorities and can switch focus from data work to participant inquiries seamlessly. It is imperative that the Program Assistant demonstrates the ability to support a diverse population and takes initiative to ensure a safe and inclusive environment for participants and staff.

**Responsibilities**
- Provide reception to all stakeholders in person or on the phone; provide knowledgeable direction to services or other staff members in house, and external community services.
- Provides program and administrative supports to the CAPS team, including phone intakes for clients, following up on SUSAT referrals, sign-up for CAPS groups, entering clients into Salesforce.
- Provides program and administrative supports to the Harm Reduction Program and Annis Residence, including distribution and tracking of harm reduction supplies to walk-in guests, tracking residents on the Wellness Check form, reloading laundry cards, distributing keys/fobs to new residents.
- Perform administrative duties as requested by leadership, including OSH Agenda and Minutes, compiling CAPS referrals for quarterly reporting, distribution, and organization of keys/fobs for staff.
- Manage CHHC boardroom bookings.
- Maintain the general appearance of the reception area ensuring safety and overall welcoming environment.
- Responsible for ordering, tracking, and organizing office supplies, cleaning supplies and business cards as requested by the Manager.
- Operate and ensure general care and maintenance of all office equipment; liaise with equipment companies for regular maintenance and urgent requests.
- Participates as the Occupational Health and Safety representative for the Chilliwack Health and Housing Centre; works collaboratively with manager to implement OSH requirements.
- Performs all other related duties as required.

**Qualifications**
- Advanced computer skills including Microsoft Office Suite; certificate or diploma in Office Administration and three years’ experience in a busy environment; equivalent experience and education considered.
- High command of English, both written and verbal, as proof-reading is essential.
- Customer service, with a special interest in working specifically with vulnerable or marginalized individuals.
- Experience with a busy multi-line phone system
- Demonstrated ability to be flexible and adaptable, effectively prioritize tasks and manage time; capable of switching focus from one task to the next, responding appropriately, as needs in the center vary.
- Experience creating and working within a culturally inclusive environment for staff, partners, and participants.
- Criminal record check including the vulnerable sector.

**Who We Are**

Pacific Community Resources Society (PCRS) is a large not-for-profit agency that serves the some of the most vulnerable people in our communities from Vancouver to Hope. We work with youth and vulnerable adults in the areas of education, employment, housing, substance use and mental health, and youth and family support services. We are CARF Accredited and a Certified Living Wage Employer.

**Our Vision** - Everyone thriving in strong, healthy communities

**Our Mission** - To inspire healthy and inclusive communities through leadership and collaboration.

**Our Values** - Advocacy, Diversity and Inclusion, Empowerment, Service Excellence, Stewardship, Well-being

We are grateful to operate on the traditional, ancestral, and unceded territories of the xʷm əθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh), Qw'?ntl'en (Kwantlen), se’mya’me (Semiahmoo), sc̓əwaθən məsteyəxʷ (Tsawwassen), q̓ic̓əy (Katzie), kʷikʷəƛ̓əm (Coquitlam), qiqéyt (Qayqayt), máthxwi (Matsqui) and Stó:lō Nations.

**We Offer**
- Equitable Base Pay
- Generous paid vacation time, personal time, sick time; additional paid time off for life events
- Additional paid holidays, ex. Easter Monday, Boxing Day *
- Extended

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