Employment Services Specialist

2 months ago

North Vancouver, Canada Impact North Shore - formerly North Shore Multicultural Society Full time

**Position Title: Employment Services Specialist - Ukrainian Speaking (term contract till March 31, 2025)**

**Department**:Employment

**Reports to**:Employment Lead

**SUMMARY**

**Key Responsibilities**
- Conducts needs and assets assessments, develops service/employment plans, and provides service bridging and referrals for eligible clients, as required
- Conducts outcomes measurement, program/service promotions, reporting, client feedback collection, and administrative tasks required
- Provides job search coaching; assists participants with employment barriers, setting realistic career goals, and creating and following action plans
- Stays current on labour market trends, employment issues, community resources, job training, and employment opportunities
- Liaises with service providers to effectively link clients with appropriate employment services (e.g., WorkBC, Career Paths, IECBC mentoring programs, Self-Employment programs)
- Keeps informed of programs and services at Impact North Shore and sector-wide Employment Services, Credentialing Bodies, Education Institutions, Employer Networks, Chambers of Commerce
- Develops workshop content on topics, such as professional development, problem-solving, decision-making, and others based on client needs
- Facilitates workshops to enhance clients’ employability (i.e., interview skills, employment readiness, job search skills, career exploration, essential skills) using a variety of delivery methods, including online and in-person
- Ensures Employment Lead and Manager of Employment Services is aware of any significant concerns/client issues as quickly as possible
- Attends and takes an active role in departmental, all-staff, and community meetings
- Ensures all required service data is correctly inputted into Impact North Shore and government databases; abides by privacy, confidentiality, and secure data storage guidelines; and swiftly responds to queries regarding service data quality
- Becomes familiar with Impact North Shore policies and procedures, programming objectives, client service philosophy, and clearly understands the role this position plays in achieving contractual goals and outcomes
- Provides first language services and interpretation services, as required, for employment programs to enhance the client experience, including delivering document translation support
- Ensures all necessary administrative tasks in relation to service are completed, ensuring all privacy and confidentiality requirements are met
- Performs other duties as assigned by the Employment Lead and Employment Services Manager

**Key Competencies**
- **Values. **Behaves consistently with clear personal values that complement Impact North Shore’s values of excellence, diversity, and respect
- **Integrity & Ethics. **Ensures integrity in personal and organizational practices. Builds a respectful and client-centered workplace
- **Innovation. **Thinks creatively; is open to new ideas and technologies. Is committed to developing effective and new approaches to service excellence. Is flexible and adaptable to meeting changing demands of clients, funders, and other stakeholders
- **Accountability. **Accepts and creates a culture of accountability; fosters personal growth; takes personal ownership. Is self-aware and demonstrates a commitment to ongoing learning and continual improvement. Assesses risk and develops risk mitigation strategies
- **Engagement. **Shows passion for the job and the mission of Impact North Shore
- **Effective Communication. **Fosters open communication, listens to others, speaks effectively, and prepares written communication so that messages are clearly understood
- **Organized & Efficient. **Plans ahead and works in a systematic and organized way. Follows directions and procedures and ensures deliverables are meet on time and according to agreed standards

**Qualifications**
- Experience in career development, employment counseling, social work, and direct client service role, preferably with immigrants
- Bachelor's degree in Community Development, Counselling in a related field, or a combination of education and relevant experience
- Proficiency in English and Ukrainian language
- General and culturally-specific community resources and services on the North Shore
- Experienced in establishing professional boundaries with clients
- Ability to work in a team environment, as well as a capacity to self-motivate and work independently
- Ability to identify barriers to services to promote equity and inclusion for a diverse client population
- Excellent knowledge of Outlook, Microsoft Office Suite, Teams, Zoom and the ability to learn and adapt to new technologies required for excellent service delivery as needed
- Strong administrative and client service skills
- Strong interpersonal skills and excellent communication and organizational skills
- Sensitivity to diverse cultural values and individual experiences
- Ability to work a flexible schedule to suppo

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