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IT Support Specialist

4 months ago

Simcoe, Canada Norfolk Hospital Nursing Home Full time

**Position Title**:IT Support Specialist

**Position Status**:Full Time

**Rate of Pay**:$28.58 - $32.34
**Posting No**.: 24-84

**Posting Date**: May 15, 2024

**Deadline to Apply**: May 22, 2024 - Internal Applicants External Applicants: Until Filled

**About the Position**

Reporting to the IT Manager, the IT Support Specialist assumes responsibility for assisting hospital system users, employing a blend of technical expertise and interpersonal skills. This role involves operating the help desk system, offering proficient and customer-centric service, predicting incident trends, and coordinating with various teams within the department.

**Duties and responsibilities**
- Maintain comprehensive documentation and track workload to support daily IT operations.
- Communicate IT processes and solutions effectively to end users, including education on technology usage where to find user manuals.
- Work independently while remaining adaptable and collaborative within the team.
- Participate in after-hours on-call support rotation.
- Contribute to the internal knowledge base by documenting fixes, procedures, and how-to guides.
- Contribute to support team reports on known issues and trends, offering actionable suggestions for resolution at department meetings.
- Collaborate with third-party support as necessary.
- Foster a culture of teaching and learning to enhance organizational efficiency and skills development.
- Other duties/projects as required
- Ability to travel between sites (approximately 30 km).
- Capability to lift/move equipment up to 50lbs.
- Valid driver's license and reliable transportation.

Proficiency in:

- Ticketing systems based on ITIL framework and customer service best practices.
- Creating accounts and ensuring proper documentation completion.
- Active Directory and Windows RSAT tools.
- Microsoft Office365 and Azure.
- Asset management, inventory maintenance, and labeling.
- PC imaging, deployment, and peripheral connection with emphasis on cable management.
- Printer deployment services.
- Remote Desktop and Remote Access tools.
- Event Viewer and other logging tools for issue investigation.
- VoIP and digital phone technology, including handset configurations and moves.
- Understanding of:

- MDM deployment and endpoint management software.
- Windows Server 2016, 2019, 2022.
- Network hardware and cabling.
- Cybersecurity fundamentals.

**Requirements**:

- A 2-year College Diploma with Professional Certificate in an IT related discipline or equivalent.
- CompTIA A+ certification or equivalent training.
- 2 years of relevant IT support experience.
- Reside within a 50 km radius of Simcoe, ON.
- Healthcare IT experience strongly preferred.
- Strong attention to detail and documentation skills.
- Ability to multitask efficiently in a fast-paced environment.
- Self-disciplined with flexibility in adapting to changes.
- Positive attitude towards collaboration and change.
- Willingness to work on-site in a hospital setting and adhere to confidentiality policies.
- Availability for after-hours on-call rotation, including evenings, nights, and weekends.

**Hours of Work**:Monday to Friday, 8:30-4:30

**About Us**

Located in Simcoe, Ontario, Norfolk General Hospital provides exceptional healthcare to a municipality of approximately 69,000 people. Our area of focus provides a continuum of service throughout the life span of the people we serve including Emergency, Critical Care, Obstetrics, Medicine, Surgery, and Complex Continuing Care. Employing approximately 550 highly skilled and dedicated employees, Norfolk General Hospital continues to be a full service 106-bed hospital with round the clock on-call coverage of Specialists in Surgery, Anesthesia, Internal Medicine, and Obstetrics, as well as on-site 24 hour per day medical coverage.

Simcoe is less than one hour away from most major centers, including Hamilton and London, and only 90 minutes from the Greater Toronto Area. Situated in Norfolk County (Ontario’s South Coast), Simcoe is not far from Lake Erie and the 88 miles of shoreline that includes long stretches of sandy beach.

In order to ensure equal opportunities during the recruitment and selection process, Norfolk General Hospital and Norfolk Hospital Nursing Home provides accommodations for applicants with disabilities, upon request.

Norfolk General Hospital and Norfolk Hospital Nursing Home thanks all applicants for their interest. Please note that only those applicants selected for an interview will be contacted.

**Job Types**: Full-time, Permanent

Pay: $28.58-$32.34 per hour

Expected hours: 37.5 per week

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- On call

**Experience**:

- IT support: 2 years (preferr