Account Representative

2 weeks ago

Regina, Canada Western Canada Lottery Corp. Full time

**The Opportunity**

Do you have the ability to build strong business relationships and identify opportunities to increase product performance? If yes, this might be a great opportunity for you

WCLC is currently looking to add an** Account Representative** in the **Regina South** Jurisdiction of our Video Lottery Division. This division manages the operation of Video Lottery Terminals (VLTs) ) at licenced liquor retailers in the province of Saskatchewan and is looking for an individual who is a self starter and has a strong proficiency in working independently to meet service delivery targets and deadlines.

The role of Account Representative requires that the incumbent travels to the VLT vendor sites within their assigned jurisdiction, and some overnight stays may be required.

**Key Accountabilities and Responsibilities**
- Establish and maintain productive, long lasting business relationships with key personnel at VLT retail locations within an assigned territory. Identify retailer needs, issues and opportunities.
- Develop and execute a territory plan to maximize revenue, optimize product placement, and ensure program objectives are met.
- Leverage a collective and collaborative approach to identifying and resolving operational issues
- Educate and engage retailers to adopt program vision, industry best practices and to positively affect retailer behavior to maximize revenues.
- Provide training, as necessary, on the VLT products.
- Manage account performance through:

- Ownership of optimal VLT floor layouts;
- Strategic terminal positioning and placement;
- Development and delivery of sales reviews;
- Providing enhanced sales analysis and insights;
- VLT clean-up maintenance;
- Creating electronic site plans
- Create retailer engagement of the value proposition of electronic gaming to drive revenue, traffic, consumer loyalty
- Use comprehensive organizational knowledge to appropriately escalate high severity requests.
- Establish and enhance relationships with internal and external stakeholders
- Other duties and projects as assigned

**Education and Professional Skills/Knowledge**
- Post-secondary education in a related field is considered an asset
- 3+ years of B2B sales or client service experience preferred
- Familiarity with Microsoft Office including Excel
- Ability to multi-task and work well under pressure
- Ability to develop and manage a vendor site visit schedule
- Outstanding communication skills, written and verbal
- Able to work both independently and collaboratively
- Strong listening skills to facilitate issue resolution
- Strong analytical, problem-solving and decision-making skills
- Proven leadership skills including working with a variety of people at all levels of business
- A desire to make customers happy and be self-motived
- Adaptable to changing work requirements based on stakeholder needs

Western Canada Lottery Corporation (WCLC) is a non-profit organization authorized to manage, conduct and operate lottery and gaming-related activities for its Members, including the governments of Alberta, Saskatchewan and Manitoba. The Yukon Territory, Northwest Territories and Nunavut participate as associate members. WCLC's affairs are governed by a Board of Directors consisting of two representatives appointed by each of the Member provincial governments.

Our vision is to provide a World Class Lottery Experience for our Players including entertaining products, convenient access to products anytime, anywhere and a positive experience in all interactions. WCLC recognizes that it’s our people that make this possible.

Join an organization that values collaboration, respect, integrity and an opportunity to grow both professionally and personally.
- _All Western Canada Lottery Corporation employees will be required to follow policy and protocols related to the organization's COVID-19 response as a condition of their employment._

**Licenses & Certifications**: Required
- Drivers License

Preferred
- SLGA Certification

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