IT Smart Hands Technician

3 months ago

Edmonton, Canada WLS Professional Services Canada Full time

About Us:
WLS Professional Services Canada is a leading provider of People, Process and Technology Consulting Services. We are dedicated to delivering top-notch IT solutions and support to our clients. We are currently seeking skilled Smart Hands Technicians in Chilliwack, BC and regions around Chilliwack to join our team on an as-needed contract basis, providing on-site technical assistance to support our IT infrastructure and services.

Job Summary:
The Smart Hands Technician will be responsible for performing a variety of on-site technical tasks, including hardware installations, troubleshooting, and maintenance. This role requires client visits and a hands-on approach to support IT operations, ensuring that systems are running smoothly and efficiently.

Key Responsibilities:

- Perform hardware installations, upgrades, and decommissioning of IT equipment at client sites.
- Troubleshoot and resolve hardware, software, and connectivity issues on-site.
- Assist with server and network hardware maintenance and repairs.
- Coordinate with remote technical support teams to ensure timely issue resolution.
- Perform data center and server room management tasks, including cable management and equipment monitoring.
- Document all work performed, including troubleshooting steps, resolutions, and updates.
- Follow established procedures for change management and incident response.
- Provide technical support for end-user hardware, peripherals, and software as needed.
- Ensure compliance with company policies and industry best practices.

Qualifications:

- Certifications such as CompTIA A+, Network+, or equivalent
- Proven experience as a Smart Hands Technician or similar role in IT support.
- Strong knowledge of hardware, software, and networking components.
- Familiarity with data center operations and server room best practices.
- Excellent troubleshooting skills and the ability to work independently.
- Effective communication skills and the ability to collaborate with remote teams.
- Must have own transportation for client visits.
- Must possess a personal computer and mobile phone for work-related tasks.
- Must have a good command of the English language.
- Must be legally entitled to work in Canada.
- Ability to lift and move heavy equipment (up to 50 lbs) and work in confined spaces.
- High school diploma or equivalent; additional technical education or certification is preferred.

**Benefits**:

- Competitive hourly rate depending on the skills
- Flexible scheduling based on availability

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À propos de nous:
WLS Professional Services Canada est un fournisseur de premier plan en services de conseil en matière de personnel, processus et technologie. Nous nous engageons à offrir des solutions informatiques et un support de haute qualité à nos clients. Nous recherchons actuellement des techniciens Smart Hands qualifiés à travers le Canada pour rejoindre notre équipe sur une base contractuelle à la demande, fournissant une assistance technique sur site pour soutenir notre infrastructure et nos services informatiques.

Résumé du poste:
Le technicien Smart Hands sera responsable d'effectuer une variété de tâches techniques sur site, y compris des installations de matériel, du dépannage et de la maintenance. Ce rôle implique des visites chez les clients et une approche pratique pour soutenir les opérations informatiques, garantissant que les systèmes fonctionnent de manière fluide et efficace.

Responsabilités principales:

- Réaliser des installations de matériel, des mises à niveau et le démantèlement d'équipements informatiques chez les clients.
- Diagnostiquer et résoudre des problèmes de matériel, logiciels et de connectivité sur site.
- Aider à la maintenance et aux réparations de serveurs et de matériel réseau.
- Coordonner avec les équipes de support technique à distance pour assurer une résolution rapide des problèmes.
- Effectuer des tâches de gestion de centre de données et de salle serveur, y compris la gestion des câbles et la surveillance des équipements.
- Documenter tout le travail effectué, y compris les étapes de dépannage, les résolutions et les mises à jour.
- Suivre les procédures établies pour la gestion des changements et la réponse aux incidents.
- Fournir un support technique pour le matériel, les périphériques et les logiciels des utilisateurs finaux au besoin.
- Veiller à la conformité avec les politiques de l'entreprise et les meilleures pratiques de l'industrie.

Qualifications:

- Certifications telles que CompTIA A+, Network+ ou équivalent.
- Expérience avérée en tant que technicien Smart Hands ou dans un rôle similaire de support informatique.
- Solide connaissance des composants matériels, logiciels et réseaux.
- Familiarité avec les opérations des centres de données et les meilleures pratiques en salle serveur.
- Excellentes compétences en dépannage et

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