Travel Agent

**Travel Agent Orleans Travel & Cruise Centre**, ON
Our office has set a high reputation based on customer service and competitive pricing. We have excelled in the industry by combining the best of the web and the best of the experienced travel agent.

Our travel team is comprised of customer service targeting agents, travel document controllers and an in-house accounting department.

**Responsibilities**
- Generate revenue: meet established monthly and annual sales and revenue targets
- Sell: matching client needs to products; making recommendations; overcoming objections; closing the sale
- Interact with clients online as well as in person and on the phone to keep up with the evolving online customer shopping experience
- Work as a team player in a web-based and traditional work environment
- Follow up on existing and past enquiries to foster client relationships
- Sell a full range of products and destinations (cruise, air, package and FIT), including preferred suppliers, collection of professional fees and the selling of insurances
- Prepare complex itineraries with a mix of products
- Self-promote and build a client base via social media and customer relationship development
- Participate in on-going training and professional development
- Respond to administrative departments (accounting, customer service, documentation) in a timely manner to ensure accuracy and service excellence
- Provide outstanding customer service to internal and external customers, with an emphasis on building long-term relationships with new and existing customers

**Attributes**
- Sales-oriented travel professionals
- Excellent communication skills based on a variety of mediums (in-store, phone, web)
- Ability to work under pressure and multi-task in a fast-paced environment
- Problem-solving skills
- High energy level
- Driven self-starter with the ability to work independently

**Requirements/Assets**
- Travel industry and personal international travel experience
- Solid working knowledge of SABRE and advancements in web technology
- Ability and willingness to work evening and weekend shifts
- Active participation in social media for self promotion
- Fluent in French and English, both verbal and written - other languages an asset
- Minimum post-secondary education
- Ability to travel
- TICO certification required

**Job Type**: Part-time leading to Full-timeRequired experience:

- 1 year
Required license or certification:

- TICO required
Required education:

- Certified Travel/Hospitality Diploma/Certificate
Required language:

- French an Assett

**Job Types**: Part-time, Permanent

**Salary**: $18.00-$23.00 per hour

Schedule:

- Day shift

Supplemental pay types:

- Bonus pay
- Overtime pay

**Experience**:

- Sabre: 1 year (preferred)
- Travel agency: 1 year (required)

**Language**:

- French (required)

Licence/Certification:

- Tico (required)

Work Location: One location