Quality Assurance Analyst, Corporate Underwriting

4 weeks ago

Toronto, Canada Northbridge Financial Corporation Full time

We’re Northbridge Financial. We’re proud to be 100% Canadian and owned by Fairfax Financial. We serve through our Northbridge Insurance, Federated Insurance, and TruShield Insurance brands. We have a reputation for being one of Canada’s leading commercial property and casualty insurance company. Our employees are dedicated to understanding the needs of our customers and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard - and having fun at work - all while making a difference? Look no further than Northbridge.
- The Quality Assurance Analyst is responsible for conducting underwriting audits to identify improvements to optimize underwriting quality and operational efficiency. The achievement of national standards for data quality and service levels is also paramount. This role will also be responsible for organizing and managing our knowledge repository (InfoStation) in support of underwriter knowledge development.

You’re great at:

- Identifying gaps in underwriting knowledge through observation, discussion with stakeholders and analyses of results
- Understanding the underwriting process from the perspective of a front-line underwriter and approaching each file and audit with a sense of fairness and a desire to build confidence and expertise
- Working with teams throughout the organization and communicating findings in a clear and objective way
- Using various data sources as a starting point, you are able to interpret results and make deductions around issues, trends and areas of opportunity
- Organizing information of varying complexities and optimizing user engagement with content (in this case, our national underwriting guidelines)
- Communicating with confidence, both in writing and speaking/presenting

You have:

- Minimum 5-7 years of progressive underwriting and/or underwriting audit experience with a strong understanding of various property, auto and casualty policy forms and terminology.
- Working knowledge of the company principles and practices related to underwriting approach, policy wordings, insurance contracts and coverage questions.
- Working knowledge of other functional areas (i.e., Claims, Risk Management, Risk Services, etc.)

At Northbridge Financial we embrace and celebrate you and are committed to creating an inclusive workplace for all No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.

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