Pt Banquet Captain

2 months ago

Winnipeg, Canada Manitoba Liquor and Lotteries Full time

**_All Manitoba Liquor & Lotteries employees may apply. _**_Manitoba Liquor and Lotteries is committed to Diversity, Equity and Inclusion. We strive to hire a workforce that reflects the community we serve. Employment equity will be considered therefore applicants who identify as women, Indigenous people, members of racialized groups, and persons with a disability are encouraged to apply. _**

**_If you require an accommodation at any time during the recruitment process, please let us know how we can meet your needs._**

**Job Purpose**:
Reporting to the Floor Manager, Event Centre Operations, the Banquet Captain is responsible for supervising event staff while running banquet and concert events. The incumbent provides superior and professional customer service while working with clients to ensure that all of their event needs are met.

**Responsibilities**:

- Monitor staff work performance.
- Train new Ushers, banquet servers and ushers..
- Monitor business flow and labour management
- Encourage a climate that supports diversity, teamwork, and collaboration
- Provide professional food service to customers based on customer requirements.
- Assist with the set up and preparation of the banquet room, bars, and theatre
- Ordering and Inventory
- Enter in invoices in the point of sale system.
- Administrative tasks.
- Performs other duties as assigned

**Primary Qualifications**:

- Must have one to two (I - 2) years previous customer service experience, preferably in the food service/hospitality industry
- Leadership/supervisory experience is required.
- Basic skills in Microsoft Office (Excel and Word), Outlook and DSC Systems are required.
- Excellent interpersonal and communication skills in providing customer service.
- Physically capable of lifting up to sixty (60) lbs. Ability to perform repetitive physically demanding duties.
- The core competencies for this position include achieving quality results, adaptability/managing change, communication, customer service, decision making and problem solving, integrity and building trust, teamwork and cooperation and valuing diversity. Leadership competencies include building strategic performance, coaching and developing, influencing and leading. These competencies are deemed important for the success of the position and organization.
- Ability to work a variety of shifts based on the requirements of a twenty-four (24) hour per day, seven (7) day per week operation.
- Satisfactory work performance in the preceding twelve (12) months is a requirement. Attendance rate will be a factor in the pre-screening process.

**Secondary Qualifications**:

- Bilingual (French/English) language skills.
- Post-Secondary education in the hospitality sector.
- Knowledge of mixology and bartending.
- Completed or ability to complete "Smart Choices" Responsible Service and Safety Program (manager level).
- Training in customer service, service etiquette, and wine education.

**A Great Place to Work Enjoy fantastic benefits with our Total Rewards package**

**Work/Life Balance and Wellness**
- **Discretionary Time**: Up to 10 paid discretionary leave days per year, depending on bargaining unit. Employees can carry forward discretionary leave days each year for a total of up to 50 days.
- **Hybrid Work Model**: Remote/Office work for eligible positions.
- **Flex Time**: Flexible shifts and work hours for eligible positions.
- **Maternity and Parental Leave**: Top-up of E.I. maternity leave benefits to 93% of employee’s basic earnings for 17 weeks.
- **Fitness Allowance Reimbursement, depending on bargaining unit**: Up to $250 per year that can be used to cover gym memberships, fitness equipment, and more.
- **Computer Purchase /Fitness Purchase Program**: Interest free loans for employees purchasing computer equipment to increase computer literacy, learning, and professional growth, or to purchase fitness equipment for personal health and wellness.
- **Diversity and Inclusion**: Our Diversity, Equity and Inclusion Committee is made up of employees from across the organization who are passionate about bringing diversity and inclusion to life.
- **The Together Project**: At Liquor & Lotteries, Caring is part of our corporate culture - we care for each other, our partners, and our community The Together Project represents the charitable efforts of the corporation and its employees working together to enrich the lives of Manitobans. Employee charitable activities are eligible for reward benefits.

**Vacation**
- Accrue up to 10 paid vacation days per year during the first 2 years of employment.
- Accrue 15 paid vacation days per year after 3 years of employment.
- Accrue 20 paid vacation days per year after 5 years of employment.
- Accrue 25 paid vacation days per year after 9 years of employment.
- Accrue 30 paid vacation days per year after 19 years of employment.

**Retirement Savings Plan**
- Defined Benefit Pension Plan: Guaranteed lifelong monthly payment at retirement provide

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