Field Service Technician

3 weeks ago

London, Canada TFI Canada Full time

**About us**

TFI Canada is a small business in FOOD_BEVERAGE_SERVICES. We are professional, agile and our goal is to Be the industry leader in servicing the food and beverage industry through the most robust equipment & best trained employees..

Our work environment includes:

- Modern office setting
- Growth opportunities
- Wellness programs

**Field Service Technician**

We are looking for Field Service Technicians to perform excellent offsite and onsite maintenance/repairs to all models of Commercial Food Equipment sold by TFI. We are looking for individuals that will be responsible for maintaining high level of customer service and professionalism while repairing and maintaining the equipment.

**Responsibilities**
- Installing, maintaining, repairing, and testing a variety of specialty foodservice equipment, including frozen carbonated beverage (FCB) units, soft serve machines, super automatic espresso machines, fryers, combi ovens and clamshell grills.
- Interacting with customers and ensuring that their concerns are appropriately addressed in a professional and courteous manner.
- Responding quickly and efficiently to service calls.
- Assessing and completing repairs quickly, efficiently, and accurately.
- Effectively handling service requests and work orders using TFI’s mobile service (tablet) system.
- Maintaining an orderly and accurate parts inventory in the TFI provided service truck/van.
- Training with other technicians on preventative maintenance and service procedures.
- Maintaining relationships with customers by examining concerns, identifying solutions, and recommending system improvements.
- Selling additional services and products by recognizing opportunities to up-sell.
- Responding to on-call service emergencies on select evenings and weekends.
- Some overnight travel required (company credit card, gas card and per diem provided).

**Qualifications**
- Trade school diploma or college diploma required (Gas Technician 2)
- Mechanical, electrical, or industrial maintenance License and experience an asset.
- Ability to comprehend and communicate detailed instructions in English orally and in writing.
- Ability to multi-task and establish priorities.
- Knowledge and ability to work on 110v up to and including 220v system and equipment.
- Knowledge of local, provincial, and federal workplace compliance regulations, ordinances, and legislation.
- Possess a valid driver’s license.
- Able to create alternative solutions to problems.
- Able to work well under pressure.
- Strong attention to detail.
- Must possess excellent customer service skills, with the ability to ask probing questions and understand and resolve customer concerns.
- Must be smartphone and tablet literate, with the ability to learn and navigate new software quickly.
- Any second language an asset.

**Position Benefits**
- A company culture that values ideas, initiatives and personal growth with a strong emphasis on rewarding positive contributors to the overall culture.
- Excellent compensation packages - including Health & Dental benefits, Pension Plan and Competitive Wages;
- Frequent and World-Class Training Opportunities at our Manufacturer Partners in the United States.
- Continuous opportunities for personal growth by working on multiple equipment lines, with a variety of different model types and challenging problems.
- Use of a company vehicle to conduct service visits.
- TFI supplies every technician with the most up to date technology in the industry, including tablets and smartphones operating cutting-edge cloud-based software.
- TFI provides all training and tools to be successful in this position.
- Technicians paid door to door.

**Job Types**: Full-time, Permanent, Apprenticeship

**Salary**: $25.76-$45.42 per hour

**Benefits**:

- Company car
- Company events
- Dental care
- Flexible schedule
- Paid time off
- RRSP match
- Wellness program

Schedule:

- Day shift
- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Overtime pay

Licence/Certification:

- Ontario Drivers' License (required)
- Gas Technician License (required)

Work Location: On the road

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