Member Contact Centre Advisor

1 week ago

Edmonton, Canada Servus Credit Union Full time

**Posting Closes**:April 26, 2024, 4:00pm MST

**Employment Status**:Full-time, permanent

**Compensation**:$46,364 - $65,152 per annum

**Additional Information**:This full-time position has the expectation to work flexible shifts, as our contact centre is open 24 hours, Monday-Sunday, including rotational shifts of days, evenings, weekends, and holidays.

This position is fully remote, however, applicants must reside within Alberta.

We are currently looking for **Member Contact Centre Advisors** in our **Member Contact Centre**.

Servus Credit Union is Alberta's largest member-owned credit union, known for building strong, resilient communities by helping our members feel good about their money. One of Canada's Best Managed Companies for 20 consecutive years and ranked as one of the top banks in Canada on Forbes World’s Best Banks list for two years in a row, we are a team of smart, gutsy, and driven individuals.

Reporting to the Contact Centre Team Leads, you will play an integral first-contact role in providing exceptional personalized service to Servus' network of valued members. You will connect online or by phone to help meet our members personal banking needs. In this role, you will resolve issues, process transactions, and offer sound advice to strengthen their financial situation.

More specifically, the scope of your responsibilities will include, but are not limited to:

- Demonstrating excellent telephone manner as well as strong multi-tasking, logical, and problem-solving skills.
- Providing consistently fantastic member experience by adhering to standards and guild lines.
- Identifying opportunities to match members with the right products and solutions that help shape their financial fitness.
- Assisting members regarding technical inquiries or requests related to their online and mobile banking needs (e.g., setting passwords, updating member database, security-related tasks, etc.).
- Participating in individual, Contact Centre, and corporate campaigns while adhering to call quality standards

**Requirements**:
To qualify, you will need at least **2 years of successful experience in customer service, sales, or retail banking** and your high school diploma.

Although not required, the following education/certificates are valuable assets:

- Call centre experience
- Post-secondary education in Finance (or related studies)

**Benefits**

Working for Servus has outstanding benefits. In addition to standard benefits like health and wellness, vacation and retirement savings programs, we also provide other important benefits such as:

- Training & Development Opportunities
- Career Advancement Potential
- Flexible work options
- Competitive Compensation including performance-based incentive pay
- Meaningful work towards individual and corporate goals
- Opportunities to get involved and give back through an employee volunteer program

For information about these benefits and more, click here.

At Servus, our employees are also members. This means you'll have all the benefits of being a member of the credit union including profit sharing, voting for the board of directors, and all of the services we providewith a few additional perks

**What happens next?**

Only those applicants selected for an interview will be contacted. Should you require any accommodations during the hiring process, please advise us at that time.
- Discover a sense of belonging amongst a team of unique, authentic individuals working together to reimagine financial fitness. We value and celebrate the richness that diverse backgrounds and experiences bring to our community. Your skills, passion, and curiosity may find a sense of belonging at Servus, so even if you don’t check every box we encourage you to apply_

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