Sales Associate

6 months ago

Newmarket, Canada Fatface Full time

**Role**: Sales Associate**

**Location: Newmarket**

**Contract**: Permanent, Part-Time**

**Who are we?**
- For over 30 years, we have travelled, we have laughed, we have grown. We believe life is for living
- and having more fun with those we love. Our purpose is to bring style and positivity to our
- Customers' lives through the clothes we make, the things we do and the values we have. We
- are **Made for Life**.

**Equality and inclusion** are not an aspiration but the standard. We promote and drive equality
- within our workforce to ignite an inclusive foundation for us all to build from and truly
- connect with our customers, colleagues and communities alike. You play a key part in
- creating an environment free from prejudice, racism, sexism, harassment, bullying and any
- other form of marginalisation in our workplaces.

**Role Overview**:

- You put the customer at the heart of everything that you do, as the face of our business,
- greeting and serving our customers in a friendly, enthusiastic and professional manner. You
- are genuinely attentive and interested in our customers’ needs and will have the opportunity
- to learn all about our lovely products to ensure you can be as helpful as possible.

**Role Responsibilities**
- Always provide exceptional service utilising your knowledge to help our customers find the best products to suit them for in-store and multi-channel sales
- Resolving all customer issues effectively at store level in a timely and positive manner
- Efficient and attentive service at the tills - processing POS (point of sale transactions) and thanking customers
- Ensure the stores is set to visual guidelines, contributing to company standards through product presentation, replenishment, store housekeeping and seasonal launches or sale set ups.
- Keeping up to date with company product, activity and promotions
- To abide by all FatFace policy and procedures

**Skills and Experience**
- Experience in a customer service environment is desirable
- Excellent interpersonal, organisation and communication skills
- Positive can-do attitude, demonstrating confidence in taking the initiative and working under own direction
- Ability to work productively in a high-pressure environment, quickly learning new tasks and commits information to memory
- Team player - embracing every opportunity to be part of what’s going on
- Great time management
- Demonstrates passionate commitment to the brand

**Our Benefits Include**:

- Competitive Hourly Rate: $18/hour
- Vacation Pay: 2 weeks (or 4% of earnings), accruing from your start date in role
- Annual appraisal conversations with a clear roadmap to your career progression goals
- Seasonal incentive programs - recognition and reward for exceeding store and individual goals
- Merchandise discount: free uniform, 60% off regular priced product for you, your friends and your family
- Perkbox: our online platform to use for amazing online discounts, home fitness, wellbeing content
- Sabbatical Leave: opportunities to take 3-6-month sabbaticals based on length of service to explore life outside
- Registered Retirement Savings Programmes with company contributions (based on eligibility)
- Refer a friend scheme - recommend a friend for a management role in our stores and be rewarded with a voucher to treat yourself.
- Enhanced Family Friendly Policies I.e., adoption leave, menopause leave
- Day one access to Thrive - our online learning management system

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