Key Account Manager

2 months ago

Toronto, Canada Taro Pharmaceuticals Canada Full time

Taro Pharmaceuticals is a multinational, specialty pharmaceutical company with a vision of reaching people and touching lives globally as a leading provider of valued medicines. We are dedicated to meeting the needs of our customers and the overall community through the innovation, development, manufacturing and marketing of the highest quality healthcare products.

Established in 1950, Taro’s world class production facility is located in Brampton, Ontario, with a current team of over 600 Canadian employees. Our company’s focus on the dermatology sector has made us a leading manufacturer and supplier of specialized topical products with a diverse portfolio of creams, ointments, liquids, and gels.

With support from our parent company, Sun Pharma, one of the world’s largest specialty generic pharmaceutical companies, we are committed to providing a healthy, safe and rewarding environment for all of our employees.

**General Summary**:
The role of the Key Account Manager is to maximize the sales and profit potential of the specialty portfolio in a defined territory. This will be achieved through the coordination of internal and external stakeholders to ensure Taro specialty products are top of mind with key decision makers and patients across the patient journey and buying process.

**Principal Duties and Responsibilities**:

- Achieves / exceeds annual net sales targets
- Maximize current portfolio sales and profitability
- Develop and implement cross functional business plans for the territory
- Conduct regular business reviews analyzing product performance against key metrics while providing key recommendations for accelerating growth
- Position Taro as a key competitor in the specialty space
- Identify key opportunities and potential partnerships to grow the specialty portfolio
- Establish and maintain business relationships with key stakeholders, including drug access navigators, professional and patient associations, nurses, patient support program coordinators, hospitals and specialty pharmacy
- Develop key advocates and KOLs for peer to peer selling opportunities
- Assist with removing barriers to access by working collaboratively with cross functional colleagues where appropriate
- Profile customers and segment migration in CRM
- Accurate and timely reporting of customer and business records through CRM system using agreed upon performance metrics
- Demonstrated ability to manage accounts in both a virtual setting while maintaining engagement through in person and digital channels
- Work with Business Development and Marketing to identify potential pipeline opportunities
- Identify best practices and value-added opportunities; build/enhance selling processes and procedures
- Organize local and regional educational opportunities including OLAs, symposia and conferences
- Manage territory expenses appropriately and within budget

**Knowledge, Skills and Abilities**:

- 5 years + Hospital pharmacy sales experience
- Product focus on specialty therapeutic areas that include orals, biologics, and injectables; biosimilars an asset
- Knowledge of regulatory, health authority, provincial cancer agency guidelines and policies in a given province

**Background and Experience**:

- College/University degree
- 5 years key account experience
- Specialty experience a significant asset

**Problem Solving**:

- Ability to identify customer needs, competition within highly regulated environment
- Solving customer service issues
- Creativity in differentiating Taro from competitors
- Manage account profitability

**Working Conditions**:

- Generally good working conditions
- Travel as required

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees in this job class. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Nothing herein shall preclude Taro Pharmaceuticals from changing these duties from time to time, and assigning comparable duties or other duties commensurate with the experience and background of the incumbent(s).

We thank all applicants, but only those selected for further consideration will be contacted. No phone calls please.

This position is open to applicants legally authorized to work in Canada.

Taro Pharmaceuticals embraces diversity in the workplace and is committed to achieving employment equity.

Our goal is to attract, develop and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. We ensure that our recruitment practices are supportive of this commitment and do not infringe on any characteristics protected by law.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, and the Ontario Human Rights Code, Taro Pharmaceuticals will provide accommodation throughout the recruitment and sel

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