Sales Manager 1-cso

2 weeks ago

Mississauga, Canada Marriott International, Inc Full time

**Numéro de l'Emploi** 24012470

**Catégorie d'Emploi** Sales & Marketing

**Lieu** Central Canada Sales Office, 2425 Matheson Blvd. E. Suite 100, Mississauga, ONT, Canada AFFICHER SUR LA CARTE

**Horaire** Full-Time

**Situé à distance ?** Y

**Mutation?** N

**Type de Poste** Management
**SOMMAIRE DU POSTE**

Traite les demandes de clients potentiels pour les grands groupes (p. ex. de 0 à 50 nuitées) et pour les services de traiteur pour les hôtels sanctionnés par le Bureau des ventes du Canada, dans une zone géographique attitrée. Collabore avec les clients pour harmoniser leurs préférences aux besoins de la marque et pour promouvoir une gamme supérieure de services ou de produits afin de maximiser les revenus et susciter la fidélisation du client. S’assure que le transfert d’activités a été effectué correctement et de manière opportune pour une prestation de service supérieure. Suscite la fidélisation du client en offrant l’excellence des services à travers chaque expérience client.

**PROFIL DU CANDIDAT**

**Études et expérience**

**Champs obligatoires**:

- Diplôme d’études secondaires ou de formation générale; 4 ans d’expérience dans les ventes et le marketing, les services aux invités, la réception ou dans un domaine professionnel connexe.

OU
- 2 années universitaires d’une université accréditée dans la gestion hôtelière et la restauration, l’administration des affaires, le marketing ou un baccalauréat connexe; 2 ans d’expérience dans les ventes et le marketing ou dans un domaine professionnel connexe.

**Un atout**:

- Expérience dans la vente commerciale à de grands groupes, à un établissement ou dans un bureau des ventes.
- Connaissance du processus commercial pour les groupes pour toutes les marques et expérience pour conclure une vente.
- Expérience de vente en équipe.
- Diplôme en gestion hôtelière.

**PRINCIPALES TÂCHES PROFESSIONNELLES**

**Gestion des activités liées aux ventes**
- Répond en temps opportun aux occasions potentielles de grand groupe/de service de traiteur qui sont à l’intérieur des paramètres de l’équipe des ventes de groupe au sein du Bureau des ventes.
- Transmet les occasions à l’associé commercial concerné si les affaires ne relèvent pas des paramètres des ventes de groupe.
- Comprend bien le marché en général, les forces et les faiblesses des concurrents, les tendances économiques, l’offre et la demande, et sait comment conclure des ventes.
- S’assure que les dispositions du contrat sont à l’intérieur des paramètres de l’hôtel.
- Conclut un contrat pour les meilleures occasions pour chaque propriété en fonction des conditions du marché et des besoins de la propriété en question.
- Réalise et soutient les aspects opérationnels du contrat (p. ex. proposition, contrat écrit, correspondance avec le client).
- Transfère l’information exacte, complète et en temps opportun à l’établissement conformément aux normes de la marque.
- Fait la promotion de produits et de services de gamme supérieure pour maximiser les revenus pour chaque propriété.
- Comprend et utilise les initiatives/incitatifs de marketing de l’entreprise pour conclure une vente.
- Effectue un suivi des occasions décelées par les dirigeants commerciaux.
- Met en place les améliorations du processus et les meilleures pratiques.
- Tire profit des autres ressources des ventes de groupe et du personnel administratif/technique afin de réaliser les objectifs en matière de revenus.
- Collabore avec les clients pour harmoniser leurs préférences aux besoins de la marque et pour promouvoir une gamme supérieure de services ou de produits afin de maximiser les revenus et susciter la fidélisation du client.
- S’assure que le transfert d’activités a été effectué correctement et de manière opportune pour une prestation de service supérieure.
- Traite les demandes de prospects pour les groupes (p. ex. de 0 à 50 nuitées).
- S’acquitte d’autres tâches, au besoin, pour répondre aux besoins commerciaux.

**Bâtir des relations fructueuses**
- Collabore avec les autres canaux de ventes (p. ex., transactions de ventes, ressources sur place) pour mettre en place des efforts de vente coordonnés qui sont complémentaires et qui ne se chevauchent pas.
- Suscite la fidélisation du client grâce à un excellent service à la clientèle tout au long du processus de vente.
- Est au service du client en comprenant bien leurs besoins et en leur suggérant les éléments et les services qui leur conviennent le mieux.
- Bâtit et consolide les relations avec les clients actuels et nouveaux pour permettre des réservations futures.
- Bâtit et renforce de solides liens professionnels avec les principaux intervenants internes et les intervenants externes.
- Définit clairement les attentes pour les clients et les établissements tout au long du processus de vente.
- Règle les problèmes des invit

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