Consultant

2 months ago

Toronto, Canada Mastercard Full time

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Consultant

All About Us
The Client Service team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. We combine traditional management consulting with our rich data assets and in-house technology to provide our clients with powerful strategic insights and recommendations. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services. While specializing in the payments industry, Mastercard Data & Services also works closely with major retailers, airlines, and other enterprises, leveraging data and insights garnered from within and beyond its network.

All About the Role
Make an Impact as a Consultant, Specialized Product Delivery (SPD), Advisors Client Services

Advisors Specialized Product Delivery is an execution-oriented client facing team that applies proven, accredited change skills and business analysis experience to partner with clients and help them drive measurable value by:

- Delivery of new and complex products/platforms and services to market smoothly and efficiently

Acts as the knowledge expert and draws on business analysis skills to determine the most effect means of delivery
- Development of delivery resources that articulate all assets and functions to be coordinated
- Strengthening client’s internal skills, knowledge and experience in critical areas

As a Consultant, Specialized Product Delivery you will be responsible for the successful delivery and implementation of a comprehensive SaaS platform analytics solution that enables the ingestion & syndication of data to drive value for our clients.

In this role, you will be working together with our Product team on executing a well-designed customer support and analytical services on data ingestion, data validation and insight generation for on-going support to our clients. You will develop a deep understanding of product features / functionality and how these can be utilized to drive value for our clients
Your Responsibilities
- Understand assigned delivery projects to ensure contractual objectives and delivery on-time goals are met
- Supports the product delivery process by developing delivery artifacts and by completing assigned tasks for the delivery process
- Supports the product delivery process by contributing to the development of delivery process maps, data ingestion, data validation and by completing assigned tasks for the delivery process
- Contributes to the delivery of solutions that address customer needs that include data ingestion, data validation, data analysis, data reporting, insight generation
- Supports Product Delivery teams, internal partners and key stakeholders in a market or region to delivery client solutions
- Researches problem requests and responds to inquiries on products and tools for internal stakeholders and customers
- Analyzes data from product delivery projects and reports on performance relative to success metrics
- Helps identify customer needs and contributes to the delivery of integrated solutions that address those needs
- Produce presentation materials, analytics and reports for customer or internal communications
- Develops and maintains strong working relationships, with partners in other business functions in Product and Technology to complete delivery and customer support tasks
- Act as a liaison between the client and product development teams and assist with prioritization of client requested platform enhancements, customization, and/or client specific features
- Researches and delivers solutions for complex problems and responds to inquiries on troubleshooting queries for customers

All About You
- Experience in delivery of strategic, enterprise and or market level initiatives across the financial services sector
- Able to evidence knowledge of business analysis to support data ingestion, data validation, service improvement, frameworks, tools and processes
- Leverages deep knowledge of all the

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