Sales Support Specialist

4 days ago

Uxbridge, Canada KOTT Inc. Full time

Family-run for nearly 50 years, KOTT Inc. is one of Ontario’s largest suppliers of residential construction products and services. Our more than 250 employees serve builders and contractors from four manufacturing and distribution locations in Ottawa and the GTA.

KOTT Inc.’s goal is to get our customers what they need, when they need it, and our Sales Department plays a huge role in keeping our promise. We are looking for an organized and computer-savvy team player to join our Uxbridge Sales team as a Sales Support Specialist.

**What’s the opportunity?**

In this role, you are ‘mission control’ for communicating our customers’ needs and timelines to internal stakeholders, so that customer expectations and internal capacity are aligned. You ensure that the latest available updates are captured in our Enterprise Resource Planning (ERP) system, so that we build and ship customer orders on time, in full. Every day, you will have the opportunity to highlight your organizational skills, attention to detail and ability to multi-task in a fast-paced environment. You take initiative and work well independently, but also relish being part of a collaborative, connected team.
- **Your day-to-day**_
- Triage and coordinate responses to incoming inquiries from customers
- Prepare customer price quotes
- Monitor customer portals and other information sources for updates on projects under contract
- Ensure that all updates about project specs and required dates are entered in our ERP system accurately and completely
- Set up new customers, new jobs and new contracts in our ERP system as needed
- Ensure customer contract pricing and special billings are kept up to date in our ERP system
- Verify incoming customer Purchase Orders against contract prices
- Liaise with Finance, Purchasing, Marketing and Operations to provide information as needed
- Other sales support duties as required

**What you need to succeed**
- At least one year of administrative or coordination experience is strongly preferred
- Strong customer service orientation and capabilities
- Strong computer skills required, including proficiency in MS Office suite (primarily Outlook, Excel, Word)
- Experience working in enterprise resource planning systems or customer databases
- Understanding of residential construction practices is an asset
- Experience working in a manufacturing or production environment is an asset
- Quality and detail oriented
- Ability to work well as part of a team
- Strong administrative and multitasking skills
- Excellent time management
- Great verbal and written communications skills

**Why join KOTT?**

Family-run for more than 45 years, we’re large enough to provide opportunities, and small enough to care. Our strong team is a competitive advantage - and we know it’s important to create a great employee experience. In addition to a solid pay & benefits package, we offer:

- Group benefits plan - includes medical, dental & vision care
- Health & wellness flex spending account - $500/year
- Employee recognition program - $6000 in prizes awarded/year
- Community support - $100/year given to a community organization of your choosing
- KOTT Store - employees get 50% off branded clothing
- Paid uniforms for customer-facing Operations employees
- Annual boot allowance for Operations employees
- Employee & Family Assistance Program - free counselling, self-help resources available 24/7
- Hiring referral bonuses - $250 for each successful hire you recommend
- Performance assessments held twice/year
- Employee & family events
- Five core values guide the way we run our business
- Occupational Health & Safety is a priority

Five core values guide the way we run our business: _Be on Board, Own It, Safety First, Reach for More _and _Keep it Real_. Occupational Health & Safety is hugely important at all of our workplaces.

**Applicants please note**
- Reliable transportation is essential as KOTT is not on a bus route
- Pay will be based on skills and experience
- You must be legally eligible to work in Canada
- KOTT Inc. is an equal opportunity employer

KOTTO

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Uxbridge, ON L9P 0G5: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Administrative: 1 year (preferred)
- Enterprise software: 1 year (preferred)

Work Location: In person

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