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Project Leader, Clinical Transformation

2 months ago

Halifax, Canada Nova Scotia Health Authority Full time

**Req ID**:191532**
**Location**:Central** Zone, **Halifax Infirmary Robie Street Entrance - QEII**
**Department**:OPCZ Clinical Transformation**
**Type of Employment**:Temporary** **Hourly FT long-assignment** (**100%**) x **1**
**Management/Non Union** P**osition**
**Posting Closing Date**:19-Nov-24**

Nova Scotia Health is the largest provider of health services in Nova Scotia, with some specialized services also offered to clients throughout Atlantic Canada. We’re on a mission to achieve excellence in health, healing, and learning through working together, which is reflected in the hospitals, health centres, and community-based programs we operate across the province. Our passionate team of professionals provides a variety of high-quality inpatient and outpatient services including academic, tertiary, and quaternary care, as well as continuing care, primary health care, public health, and mental health and addictions. Join a diverse team of innovators, collaborators, and creative thinkers today.

**About the Opportunity**:
Under the direction of the Director, Clinical Transformation, the Project Leader provides leadership and direction on operational design, enhancement initiatives, strategic planning, customer service planning, analytical reporting, performance measurement, standardization, training and risk management. This position works with considerable autonomy in collaboration with the Clinical Transformation team, and other identified stakeholders to support the improvement and sustainable delivery of Transformation activities through high level data assessment, outcomes compilation and results delivery with a focus on safety, quality and customer service.

Specific Accountabilities include but are not limited to:
Planning and System Performance
- Understands Clinical Transformation’s diverse business requirements and is independently responsible to lead the development and execution of strategic, operational and front line plans that support NSHA’s Strategic Plan and direction, in collaboration with the Clinical Transformation team. A focus on safety, quality, customer service, and continuous improvement is key to this role.
- Collaborates with the Transformation Team to set goals and objectives for the portfolio to support both the NSHA and mandate of the Health Transformation Office.
- Recognizes and escalates issues that have the potential to impact significantly on customers or our ability to provide safe, quality patient care.

Quality Service Delivery
- Conducts in-depth assessments on key Transformation activities through analytical assessment of reports obtained from various sources. Compiles information and assesses complex variables and recommends actions for change and service improvement, including alternate service provision (ex. Contracts). The position implements changes as requested.
- Facilitates the development of provincial policies and processes while engaging the Transformation Team and other applicable stakeholders.
- Oversees the development and implementation of initiatives that result in improved quality of service and delivery as assigned.

Engagement, Visible Leadership, Partnerships and Relationships
- Understands the needs of customers and their goals in order to formulate strategies and solutions that satisfy diverse business requirements.
- Leads group conversations, presentations, and training sessions as required with the goal of providing professional development and plan development guidance.

**About You**:
We would love to hear from you if you have the following:

- University Degree or an equivalent combination of education, training and experience is required.
- Lean training or certification preferred.
- Change management experience or training preferred
- Demonstrated knowledge of healthcare systems preferred
- Minimum 3 years’ experience in customer service, experience in information systems and health care informatics is an asset.
- Demonstrated ability to communicate effectively with various interdisciplinary stakeholders required
- Experience initiating, leading, and managing a wide range of complex projects, initiatives, organizational change, stakeholder teams/working groups/committees, etc.
- Strong leadership and interpersonal skills; experience with building and maintaining effective working relationships with a diversity of staff and stakeholders, with knowledge of cultural competence, diversity and social inclusion; proven record of success working with both internal and external stakeholders
- Demonstrated confidence and experience introducing new innovative concepts and solutions founded on sound reason to assist with the transformation of the organization over time; demonstrated understanding of strategic vs operational planning
- Advanced computer skills; significant experience using Microsoft Office; knowledge and experience using SAP, Microsoft Publisher an asset
- Excellent analytical, organizational and decision-making skills w