Unit Clerk

2 weeks ago

Toronto, Canada Sunnybrook Health Sciences Centre Full time

We currently have a **Regular Full-time **opportunity for a **Unit Clerk - Virtual Clinic Coordinator** in the **Odette Cancer Centre - Clerical** at our **Bayview **campus.

**Hours of Work:
Weekdays; Days; 8hrs; as per schedule

**Summary of Duties**

The Unit Clerk - Virtual Clinic Coordinator will be primarily working alongside the Odette Cancer Centre (OCC) Virtual Care Steering committee. Virtual Care is defined as any interaction between patients and/or members of their circle of care, occurring remotely, using any forms of communication or information Technologies, with the aim of facilitating or maximizing the quality and effectiveness of patient care. (WCH 2015 endorsed by the CMA 2019).

The Unit Clerk - Virtual Clinic Coordinator will be responsible for supporting patients with clear knowledge around virtual visits (ZOOM) and virtual information as well as supporting virtual connectivity. The role will include developing processes and providing support to patients around navigating the virtual care clinic Experience. This project provides an opportunity to develop guidelines for current operations and standardize procedures, with the least negative impact on stakeholders, especially cancer patients and their families.
- Obtaining consent from patients verbally and/or electronically prior to virtual visit
- Confirm appointments to ensure clear appointment schedules for patients and providers
- Testing internet availability/technological features to determine compatibility
- Consulting patients and caregivers about additional supports that may be required (i.e. sign language, translation) to have a successful appointment
- Provide education related to virtual clinic visits and provide technical assistance and troubleshooting to patients during their appointments via Zoom
- Providing coordination support during a virtual clinic
- Provide some training and support during the onboarding of new providers to Zoom clinics
- Manage the entire provider/patient Zoom clinic interaction using break out rooms, chat function for clinic updates and troubleshooting.
- Facilitate the rescheduling of appointments as needed with the Unit Coordinator Team
- Participate as a member of the Virtual Care Working Group
- Collect & manage data to ensure quality and integrity of data
- Participate in continuous improvement initiatives related to key operational processes
- Foster and maintain positive relationships
- Assume other responsibilities and duties as required

**Qualifications/Skills**
- Two years relevant experience within an ambulatory setting strongly preferred
- Previous experience in an oncology setting will be considered an asset
- Excellent verbal/written communication and comprehension skills
- Excellent customer service and telephone manner
- Ability to collaborate successfully with multiple internal and external stakeholders
- Proficiency with Microsoft Office (Outlook, Word and Excel), Excelicare, Quadramed preferred
- Proficiency using and hosting with ZOOM platform - using breakout rooms
- Willingness to explore new hospital information systems as they relate to Virtual Care
- Well-developed organizational, prioritization and time management skills in order to meet multiple deadlines
- Ability to work independently and efficiently with mínimal supervision
- Evidence of good attendance, a satisfactory performance history and a discipline-free record required

Human Resources
Sunnybrook Health Sciences Centre

Sunnybrook Health Sciences Centre is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter.

Sunnybrook Health Sciences Centre is strongly committed to inclusion and diversity within its community and welcomes all applicants including but not limited to: visible minorities, all religions and ethnicities, persons with disabilities, LGBTQ persons, and all others who may contribute to the further diversification of ideas.

Please be advised that in order to be eligible for employment at Sunnybrook, all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two-dose vaccine series, or one dose of a single-dose vaccine series); **AND** have received the final dose of the COVID-19 vaccine at least 14 days ago. Medical exemptions or any other kind of requested exemption based upon the Hospital’s obligations pursuant to the Ontario Human Rights Code will be considered on a case-by-case basis.

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