Team Leader, New Business Administration

3 weeks ago

Toronto, Canada Canada Protection Plan Full time

Are you looking to be part of a continually growing and dynamic company that is a leader in the life insurance industry? Canada Protection Plan, a Foresters Financial company operating in the Canadian marketplace, markets and sells life insurance and related products, many with simplified underwriting processes requiring no medical exams.

Would you like to make a difference with the customers we serve? A career at Canada Protection Plan, the Canada Division of Foresters Financial is full of potential. We are driven to excel, and our employees reflect this passion. Our company values include shared collaboration, career development and a friendly and open work environment.

Our strength is a culture characterized by doing work that makes a positive impact in the communities where we live. We connect with our employees in significant and meaningful ways for work that matters.

The Team Leader, New Business Administration will be responsible for supervising the daily operations of the New Business Administration team. This role is a hybrid role.

**Core responsibilities will include**:
**People Leadership**
- Promoting collaboration and developing team members’ proficiency to deliver team objectives and seek continuous improvement opportunities
- Leading the team toward a customer-orientated, end-to-end mindset of accountability
- Providing tools/guidance and analysis of complex inquiries and solutions
- Managing resource management, including recruiting and onboarding team members
- Conducting ongoing coaching and development, ensuring participation in corporate training initiatives, and conducting regular performance reviews

**Management**
- Supporting and coaching the team to identify and implement continuous process improvement opportunities to enhance the producer experience and support business retention

**Quality Assurance and Reporting**
- Assessing effectiveness of Service Level Agreements (SLA) and updating as needed, including implementing, and maintaining effective administrative processes aligned with SLAs
- Producing monthly reporting and analysis of key performance indicators for presentation to management
- Collaborating with corporate Compliance in response to inquiries pertaining to contracting and licensing issues, meeting established service level standards

**Knowledge/Experience/Skills**:

- Demonstrated experience in a team lead role combined with strong team building skills
- Experience in operations and the life insurance industry is an asset
- LOMA designation is an asset
- Fluent in written and verbal English, additional languages are an asset (French)
- Sound analytical thinking, planning, prioritization, and execution skills
- A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills
- Ability to multi-task
- Innovative and creative
- Accountable and goal-oriented

At Canada Protection Plan, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to building a diverse workforce and we are an equal opportunity employer.

INDCPP

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