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Product Manager

2 months ago

Waterloo, Canada Manulife Full time

**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. _**

**Working Arrangement**

Hybrid

As the original business unit at Manulife, Individual Insurance has a history of protecting Canadians for more than 130 years. We have been actively leading the modernization of insurance in Canada across the most comprehensive product shelf in the industry with life, health & dental, travel insurance and living benefit portfolios, and we are deeply committed to Manulife’s bold transformation into a digital, customer-centric market leader.

As part of the Individual Insurance Product Management team, the **Product Manager **works to have a deep understanding of our products, customers, and partners. They will lead day-to-day product management activities, executing our health & dental and/or travel roadmap, monitoring and servicing our in-force blocks of business, and leading in product research, design, and development of our roadmap to ensure we have a highly competitive, attractive, and sustainable product shelf.

In this role you will:

- Develop, support, and execute product enhancements ; this includes helping to drive and shape our heath & dental and/or travel product shelf and roadmap by providing recommendations and specifications that are based on thorough research, and lead the efforts to execute it with excellence (testing, impact assessments, measurement, etc.)
- Focus on delivering the highest value for our customers with the simplest design
- Act as business owner and manage day-to-day needs of existing products/services; manage multiple projects and meet challenging deadlines
- Gather and maintain competitive information on our product offering and pricing position
- Partner with the account management and marketing teams to support development, compliance, and maintenance of marketing collateral materials and key messaging
- Lead in-force product renewals for internal stakeholders including all aspects of product features, product/contract/policy wording, delivery processes, performance, pricing and profitability
- Handle inquiries and/or issues from internal stakeholders (claims, contact centres, sales, etc.), and resolve problems, identifying and implementing appropriate process or service improvements
- Actively engage in industry education and legislative governance teams
- Research new approaches to innovate, automate, accelerate and overall improve the customer experience, whether that is through our direct-to-consumer, partner, or advisor distribution channels

We are looking for people who have a strong subset of the following experience and/or skills:

- Product management
- Health & dental industry experience/designations (individual or group insurance)
- Travel industry experience/designations
- PowerPoint intermediate/advanced user
- Excel and/or Power BI intermediate/advanced user
- Familiar with pricing principles/risk and profit implications
- Product owner and/or Agile
- Human-centered design (HCD)
- 5+ years of relevant work experience
- Undergraduate degree (Health Sciences, Business or Finance fields as assets)
- Manulife Affinity Markets experience
- Manulife systems experience - health & dental and/or travel

And someone who is:

- A fast learner
- Accountable
- Analytical, can solve problems and can manage complexity such as the varying provincial plans in the health & dental industry (includes numerical analysis)
- Logical and can balance conflicting benefits such as financial vs. customer experience vs. risk
- An exceptional communicator, both oral and written, can influence when necessary and can produce a sound business case
- Excellent with relationships, particularly in a matrix environment
- Organized, good with details, and can prioritize competing asks
- Empathetic
- Team-minded and collaborative, but can also self-manage and deliver quality work independently
- Happy to have fun at work

**About John Hancock and Manulife**

**Manulife is an Equal Opportunity Employer**

**Salary & Benefits**

The annual base salary for this role is listed below.

**Primary Location**

Waterloo, Ontario

**Salary range is expected to be between**

$77,250.00 CAD - $139,050.00 CAD

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short