Dartmouth Reception and Office Admin

2 weeks ago

Dartmouth, Canada SPCA Nova Scotia Full time

Location: 5 Scarfe Crt, Dartmouth
Full Time Position
Job Competition Closes: When position is filled

**Salary**: $16 /hr - $18/hr depending on experience

A Shelter’s Animal Care Attendant and Receptionist is a key member of the Nova Scotia SPCA team. This individual participates in the day to day animal care and operational practices of an Animal Shelter making certain they are compliant with the Society’s animal care standards.

**Responsibilities**
- Provide a wide range of administrative and clerical duties and work well with low supervision.
- Maintain accurate records for animal inventory, health, medications, treatments, procedures and behaviour history.
- Provide excellent customer service, handling phone calls, providing information on programs and services and general animal care information.
- Maintain positive interactions with the public, staff and volunteers in a fast paced, sometimes hectic and noisy environment while remaining calm, focused resourceful and efficient is critical to
this role.
- Ask probing questions of clients during telephone calls to obtain information useful in providing effective solutions.
- Proffer advice and recommendations concerning company services and programs offered by the SPCA to determine where we can best assist them.
- Ensure compliance with set standards of customer service when conversing with clients.
- Create and update customer profile/accounts.
- Operate computer and IT equipment such as switchboards, headsets etc.
- Calm angry or frustrated customers and ensure their challenges or issues are addressed properly.
- Go the extra mile to build and maintain positive trust relationships with clients.
- Manage large amounts of inbound and outbound calls in a timely manner.
- Follow communication scripts when handling different topics.
- Assist with donor recognition and receipting. Responsible for conveying accurate and appropriate information to donors by phone or in person.
- Understand the impact of financial and operational changes and demonstrate strong problem-solving skills on behalf of the animals, community, stakeholders with the Leadership Team.
- Maintain accurate records for animal inventory, health, medications, treatments, procedures and behaviour history.
- In addition to the duties listed above, the SPCA expects the following of each employee: adheres to policies and procedures; works in a safe manner; acts as a role model within and outside the shelter; performs duties as workload necessitates; maintains a positive and respectful attitude; demonstrates exceptional customer service; communicates regularly with supervisor about issues; demonstrates efficient time management and prioritizes workload; consistently reports to work on time prepared to perform duties of the position; participates in events and on committees as needed or required; and completes other duties as assigned.
- Completes other duties as assigned.

Assures all nutritional, housing, grooming and medical needs are met on a daily basis according to approved processes. Is responsible for maintaining a safe and sanitary facility for animals and people. Provides humane handling and care for all shelter animals.

**Skills & Qualifications**
To perform this job successfully, an individual must be able to perform each task satisfactorily. The requirements listed
below are representative of the knowledge, skill and ability required.
- Ability to multi-task
- Ability to work independently and as part of a team
- Excellent attention to detail
- Excellent people skills with a professional approach to all interactions
- Excellent verbal and written communication skills.
- Veterinary Assistant certificate or equivalent work experience
- Employees must demonstrate regular and consistent attendance and
- Strong oral and written communications.
- Strong working knowledge of MS Word, Excel and PowerPoint
- Knowledge of Databases
- Employee must demonstrate ability to work effectively with others (including co-workers, customers,

volunteers and others) by sharing ideas in a constructive and positive manner; listening to and

objectively considering ideas and suggestions from others; keeping commitments; keeping others

informed of work progress, timetables and issues; and addressing problems and issues constructively to

find mutually acceptable and practical business solutions.
- Employees must demonstrate regular and consistent attendance and punctuality.

**Additional Information**:

- This position requires a flexible schedule. Evenings and weekends will be part of the regular weekly schedule, must be willing to
work a flexible schedule.
- Driver’s license is required
- Veterinary Assistant education would be an asset

**Physical Requirements**:

- Physical ability to walk and/or stand on your feet throughout a normal workday required.
- Physical ability to lift and carry 40 pounds regularly.
- Working conditions include working alone, working outside in varying weather conditions,

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