Clinical Manager

3 weeks ago

Toronto, Canada CBI Health Full time

CBI Health is Canada's leading community-based healthcare provider, delivering both rehabilitation and home health services. Our integrated, interdisciplinary network delivers physical and mental health services in clinic, home and facility settings or remotely through virtual care / telehealth. With over 12,000 dedicated staff supporting over 800 communities across the country, we deliver proven outcomes that meet the evolving healthcare needs of Canadians.

The Clinical Manager, reporting to the Regional Leader, is accountable for creating an environment that exemplifies CBI values while effectively coaching, mentoring and engaging clinical staff and fostering relationships in the community to drive business growth. They provide exemplary customer service and consistently execute efficient clinical services, while executing fiscally responsible decision making to ensure successful attainment of planned revenue and income contribution.

**Your role**:

- Ensures Quality Clinical Service for Clients, Caregivers and Agencies
- Accountable for initial intake of new clients with a focus on assessing behaviour, risks to the client and employees and determines appropriate program and staffing needs
- Collaborate with other professionals as needed (Speech Language, Pathologies, Occupational Therapist, Psychologists, Family Doctor etc.)
- In person supervision of clinical team across contracts (various locations)
- Maintain positive working relationship with caregivers and funding agency; respond to stakeholder inquiries in timely and professional manner
- Assist supervising BCBA in completion of treatment plans and reports (assessment results, treatment plan, discharge summary etc.)
- Maintains the confidentiality and security of client related and organizational information at all times
- Maintain highly organized, consistent, thorough, and systematic recordkeeping.
- Responsible for writing clear professional, objective and accurate documentation in client communication records
- Accepts and implements feedback immediately
- Accountable for ensuring that services are delivered in accordance with best practice and that clients are meeting and exceeding their goals
- Accountable for regular quality assurance audits
- Accountable for the review and sign off on incident reports for accuracy, follow up on critical escalations, investigates and develops action plans in a timely manner
- Service delivery execution of key metrics (intakes, visits, program outcomes, client engagement, clinician efficiency targets) meets or exceeds expectations
- Ensure compliance with contractual/partnership agreements and performance
- Ensure all funding documents are submitted accurately and by set deadlines
- Accountable for ensuring all new staff have completed orientation
- Accountable for the development of new business and executing new service offerings
- Create a high performance culture, leading by example, effectively hiring (drawing top talent), onboarding, performance managing, and mentoring/coaching available talent
- Provide regular formal and informal feedback that allows staff to learn and grow
- Accountable for probation and annual performance development plans and reviews
- Ensure that mandatory and annual training requirements are complete and gaps are addressed.
- Accountable for health and safety compliance as per Occupational Health and Safety Act

**What you will need to be successful**:
Required Qualifications:

- Completed Master's degree in Behaviour Analysis (programs that meet BCBA® certification requirements)
- 3-5 years supervisory or management experience
- Current Standard CPR and First Aid Certificate
- Clear Criminal Record Check with Vulnerable Sector Screening within the last 3 months
- Ability to travel, MUST have own car and valid license
- Strong verbal and written English communication skills
- Meets supervision requirements from the BACB®

Preferred Qualifications:

- Experience working with Severe Challenging behaviour, Dual Diagnosis, aging population, and sexual health, specific coursework, training or workshops an asset.
- Strong knowledge of CYFSA, QAM and Relevant regulations.
- Experience working with clients who have a dual-diagnosis and severe challenging behaviour (e.g., within residential settings, hospital settings, or school settings).

**Join us at CBI Health - where working together makes great things happen**.
- In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and CBI Policies on Accommodation, a request for accommodation will be accepted as part of our hiring process. Please inform your recruiter if you have any accommodation requests._

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