Shelter Support Worker

4 months ago

Nanaimo, Canada The Salvation Army - Nanaimo New Hope Centre Full time

**Position: Shelter Worker**

**HOURS/SCHEDULE **: Full-time Monday to Friday 11pm - 7am

**New Hope Centre**

The Salvation Army NHC programs and facilities provide transitional housing, rehabilitative services, referrals to, and assistance with, social supports (housing, finances, employment, health & well-being, social, spiritual, cultural etc.) treating all people with dignity, service, and compassion.

**Mission and Values**:
The Salvation Army is an international Christian church. Its message is based on the Bible; its ministry is motivated by love for God and the needs of humanity.

**Core Values**

The Salvation Army Canada and Bermuda has four core values:
**Hope**: We give hope through the power of the gospel of Jesus Christ.

**Service**: We reach out to support others without discrimination.
**Dignity**: We respect and value each other, recognizing everyone’s worth.
**Stewardship**: We responsibly manage the resources entrusted to us.

**POSITION PURPOSE SUMMARY**

**Shelter Support Worker **is responsible for providing client-centered support to program participants and clients at the Nanaimo NHC

The front desk worker is the touchpoint for all staff, clients, visitors, volunteers and programs at the NHC. It is a critical position that requires an energetic, multitalented, versatile individual who is capable of prioritizing, organizing and multi-tasking.

**The Job: Love people.**

**BASIC FUNCTIONS/RESPONSIBILITIES**:

- The front desk worker is the touchpoint for all staff, clients, visitors, volunteers and programs at the NHC. It is a critical position that requires an energetic, multitalented, versatile individual who is capable of prioritizing, organizing and multi-tasking.
- Ability to uphold appropriate, consistent boundaries.
- Knowledge of available community resources in Nanaimo.
- Works closely and collaboratively with Case Management team.
- Receives clients and visitors, and monitors access to the facility.
- Uses sound judgement while working in demanding conditions and circumstances.
- Promotes the independence, safety and overall quality of life of those in care of the NHC.

**Front desk administrative duties.**
- Record, track, maintain and report all client related data (ie. financial, housing, occupancy & vacancies, case management, internal and external statistics, etc.)
- Manage and maintain all NHC Program Participant financials.
- Conscientiously observe the confidential nature of the agency’s service to its clients and participants.
- Manage client medication.
- Act as a mobile, secure and supportive presence in the facility while monitoring behavior, basic structural and operational conditions as per policies and procedures.
- Ensure the public areas are maintained according to NHC standards.
- Provide written reports as requested by management.

Other:

- Attend all staff meetings and training seminars related to agency services as requested.
- May be assigned other related duties according to agency needs at the discretion of the NHC management.

**QUALIFICATIONS AND EDUCATION REQUIREMENTS**:
**Education/Certifications**:

- Post-secondary diploma or certificate is preferred (Social Work, Psychology, Counselling, or related field.)
- Fundamental understanding of homelessness, poverty and addiction and barriers faced by NHC clients.

**Required Skills/Knowledge**:

- Superior people skills.
- Superior analytical and problem-solving skills.
- Highly proficient on computer; fluent in Microsoft Excel.
- Excellent ability to work well in a fast-paced and high-stress environment.
- Flexible and creative.
- Strong time-management skills.
- Excellent written and verbal communication.

NOTE: A Federal Government “Enhanced Reliability” Security Clearance and Criminal Record Check are a pre-requisite to employment commencement.

The use of a personal vehicle is not required in the performance of duties. This position requires union membership.

**Salary**: $22.76-$23.26 per hour

**Benefits**:

- Casual dress
- Company events
- Discounted or free food
- Employee assistance program
- Flexible schedule
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- On call

Supplemental pay types:

- Overtime pay

**Education**:

- Bachelor's Degree (required)

**Experience**:

- Mental Health Support: 1 year (preferred)

Licence/Certification:

- First Aid Certification (preferred)
- NVCI (Non-violent Crisis Intervention) (preferred)
- Naloxone Training (preferred)

Work Location: In person

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