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Nanaimo, Canada The Salvation Army - New Hope Centre (Nanaimo, BC) Full time

**MISSION AND VALUES**

As a social service provider, within the City of Nanaimo (British Columbia), the New Hope Centre provides services to individuals looking to make a positive change in their life. Each day, staff provide compassionate care to Nanaimo's marginalized community struggling with poverty, homelessness and addition. The New Hope Centre is a multifunctioning facility committed to providing a safe space where humans can heal and reconcile. Our intention is to educate, empower and equip Clients in our care with the knowledge, skills and abilities necessary to be successful outside of this place. Our mantra is to **#lovepeople**.

**Core Values**:
The Salvation Army Canada and Bermuda Territory has four core values:

- **Hope**:We give hope through the power of the Gospel of Jesus Christ.
- **Service**:We reach out to support others without discrimination.
- **Dignity**:We respect and value each other, recognizing everyone's worth.
- **Stewardship**:We responsibly manage the resources entrusted to us.
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- **Why Us?**

At the Salvation Army, we're committed to providing a positive work experience for all members of our team. We seek to support each other by valuing everyone's perspective regardless of their role. Working with us you will be able to:

- Work with clients as they move through stages in their recovery - seeing their growth is endlessly rewarding.
- Develop new initiatives to improve the scope of homelessness, addiction and recovery within the City of Nanaimo.
- Inspire and lead a group of compassionate people looking to better the lives of others.
- Work with a team that values everyone's perspective.

**Inclusivity**

Within the New Hope Centre, wea re committed to fostering an inclusive and positive environment, where staff and clients feel valued, respected and supported. Our intention is to build a team that reflects the diversity of our clients and communities in which we live and serve. If you require accommodation for the recruitment/interview process (including alternate formats of materials, accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
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- **JOB DESCRIPTION**

**POSITION PURPOSE SUMMARY**:
The **Shelter Worker **provides a safe and secure environment for residents and visitors.

The New Hope Centre services provide support to individuals transitioning and reintegrating from Correctional Institutions to community, as well as individuals experiencing homelessness/poverty, and those at risk of homelessness/poverty, and individuals struggling with addiction & mental health challenges.

This position reports to the Program Manager. This position is CASUAL and based out of our Nanaimo facility. This is not a remote position.

**RESPONSIBILITIES**
- Monitors the activities of the clients/residents and maintains availability for personal, practical and morale support; may include providing safe storage and recording of prescribed medications.
- Accurately records day-to-day happenings using appropriate methods; maintains logbooks and completes occurrence reports.
- Liaises external agencies as needed (e.g. police, urgent situations)
- Coordinates client care relating to security issues; may be directly involved doing bed checks, room/personal searches
- May carry out inspection/security checks of property and grounds in accordance with policies and procedures.
- Handles the admission, orientation and evaluation of clients' understanding of rules; ensures ongoing enforcement of policies, which may include client discipline.
- May handle finances relating to room rentals and meal tickets, and receipting of same.
- May serve as receptionist for Shelter
- May prepare or provide simple meals for clients/residents
- Performs other duties as assigned.

**QUALIFICATIONS AND EDUCATION REQUIREMENTS**:

- *NOTE: For some jobs, you may be required to provide validated educational documentation._
- Completion of high school
- More than three months but less than one year of prior related experience, including, experience with frontline work in a social service setting.
- Comprehensive knowledge of current social issues related to homelessness, mental illness and drug addiction is essential.

**PHYSICAL EFFORT/DEXTERITY REQUIRED**:
The performance of the job requires the applicant to stand for various periods of time, walk multiple flights of stairs and occasionally lift objects not exceeding 30 lbs.

**CONCENTRATION REQUIRED**:
The performance of the job requires continuously monitoring the environment, monitoring security cameras and attentiveness when interacting with clients and recording information.

**WORK ENVIRONMENT**:
The incumbent's work environment is typically in a Shelter and/or in treatment facilities.

The incumbent will work under the following disagreeable conditions:

- Dealing with angry people
- Abusive people
- Verbal abuse
- Isolation
- Work schedule affecting lifestyle

The incumbent may hav