Customer Service Representative

3 days ago

Langley, Canada FUCHS LUBRICANTS CANADA LTD. Full time

Welcome to the FUCHS Group, the world’s number one independent manufacturer of lubricants and related specialties. As a global company with roots in Germany, we expand the possibilities of whole industries, such as the automotive and aerospace sectors. Almost 6,000 employees look closer, dig deeper and think further to create innovations and develop markets. That is what drives and connects us. We encourage our employees to expand their potential and grow together with us. Explore your specialties by joining us as

**CUSTOMER SERVICE REPRESENTATIVE**

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**NEXT POSSIBLE START DATE**
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**LANGLEY**

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**ABOUT FUCHS**

Fuchs Lubricants Canada Ltd. is the Canadian operating unit of Fuchs Petrolub S.E., the world’s largest independent manufacturer of specialty lubricants. We provide high quality lubricants and services to a wide range of industries including the makers of complex metal components, automotive, appliance, and aerospace manufacturers, pharmaceuticals, transportation, forestry, mining, and energy. Recognized for providing world-class technical support, our company is committed to ongoing research and development efforts; and they are constantly developing new technology to meet the ever-changing demands of modern industry.

**WHAT YOU CAN EXPECT**

The Customer Solutions Specialist will support the sales team by handling the entire order-to-cash process. This is a fast-paced position where agility and time management is critical. This includes taking incoming calls from our customers, sales force, and warehouse/manufacturing staff; processing orders, researching and resolving customer complaints and inquiries; communicating pricing variances with customers and sales force; working as a liaison for purchasing, manufacturing and sales force; communicating order status to customers and sales force. Other responsibilities include, but are not limited to, the following:

- Assists in setting up new customer accounts
- Sets up and maintaining customer master data
- Handles pricing administration and item proposals
- Communicates pricing variances to customers and sales team
- Communicates with our 3rd party warehouses to process, release, and track orders.
- Builds and maintaining strong relationships with the regional sales force
- Processes return authorizations & requests for credit
- General office duties including mail/courier processing, filing, and other assigned administrative duties to support the operations department.

**WHAT WE EXPECT**
- Post secondary education and/or equivalent work experience
- 2+ years of customer service experience in an industrial/ manufacturing environment required
- Advanced Microsoft Excel skills (formulas, manipulation of data, formatting)
- Strong communication skills with a high degree of problem-solving ability
- Detail oriented with the ability to manage multiple priorities
- Teamwork, collaboration, and self-motivation
- Demonstrated agility and willingness to embrace change
- Possess a “can do” attitude with the ability to troubleshoot and problem solve with mínimal direction
- High degree of time-management ability
- A positive attitude and passion for customer service
- The ability to make decisions and take ownership to service the customer
- Displays a sense of urgency and works well under pressure
- ERP experience required. SAP is highly desired, but knowledge of AS400, JD Edwards, or Great Plains or other ERP system will also be considered
- Export experience desired

**WHAT WE OFFER**

Fuchs offers a challenging and rewarding working environment where employees are encouraged to develop and grow as professionals. In this role, you will have the opportunity to work on projects that will expand your experience and challenge your abilities in the global marketplace. The position also offers an excellent compensation package and a comprehensive suite of benefits.

Fuchs is an equal employment opportunity (EEO)/AA employer and strongly supports diversity in the workplace (M/F/d/v).

Excel beyond your limitations and contribute your ideas in the flat hierarchies of a family-run company listed on the MDAX.

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